It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are building something new inside ServiceNow. With the acquisition of Logik, ServiceNow is expanding its CPQ and CRM solution footprint across major global enterprises. This role sits at the center of that growth.

We are looking for a high-achieving Sales Development Representative to generate qualified pipeline for our CPQ/CRM Solution Sales Executives. This is a focused, strategic prospecting role supporting one of the highest priority solutions in the business.

What You Will Do:

• Develop and own new business outreach into target accounts across EMEA
• Identify and engage senior stakeholders to understand their revenue and quoting challenges
• Create qualified opportunities and partner directly with CPQ/CRM Solution Sales Executives to advance deals
• Work with leadership on territory planning, account prioritization, and outbound strategy
• Manage inbound interest and marketing-sourced leads while maintaining high follow-up standards
• Leverage AI-driven tools and data to prioritize outreach, sharpen messaging, and improve results

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience in outbound prospecting, lead generation, or a similar pipeline-building role
• Ability to research accounts, understand business drivers, and position value concisely
• Strong communication and presence when speaking with senior-level stakeholders
• Curiosity and a proactive, entrepreneurial mindset
• Comfort experimenting with AI tools to accelerate work and improve performance
• Understanding of SaaS and enterprise cloud concepts
• You will help build the GTM foundation for one of ServiceNow’s most strategic solutions. Expect ownership, collaboration with senior sales stakeholders, and a clear path for growth.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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