It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description 

As the Environmental Sustainability Reporting Analyst, you will be a part of the Global Environmental Sustainability team. This role will support the team across all voluntary and regulatory reporting, ESG ratings, customers and investors' inquiries. In this detailed-oriented role, you will report to the Director of Environmental Sustainability. You will support data collection, organize, visualize, and analyze data and insights (Copilot, Excel, PowerPoint, Power BI), supporting reporting tasks to completion. You will have the opportunity to continuously learn, create, and lead. 

What you get to do in this role: 

• Act as the primary point of contact for environmental sustainability related to metrics and reporting.   

• Ensure the Environmental Sustainability team is supporting Corporate Sustainability Reporting team in all aspects of voluntary and regulatory reporting. 

• Work with the Director of Environmental Sustainability, Director of Corporate Sustainability Reporting, and internal stakeholders on timely collection and tracking of all environmental sustainability related metrics and programs for climate-related rater questionnaires, voluntary and regulatory reporting, customers/investors/prospects inquiry questions. 

• Analyze, understand, and provide insights and recommendations on how program can improve through benchmarking, peer review, gap analysis and keeping up to date with current reporting trends.  

• Utilize ServiceNow’s ESGM and IRM products to track and ensure controls of corporate sustainability metrics for public and internal governance or cross-functional reporting (questionnaires, presentations, regulatory reporting). 

• Organize process and documentation to support audit preparedness for metrics and targets.  

• Ensure reporting for all Scope 1, 2 and 3 carbon emissions and related SBTi targets.  

• Coordinate team for annual Global Impact Report requirements.  

• Coordinate internally and with external consultants to support delivery of climate risk review including climate scenario analysis. 

• Conduct analysis and utilize AI to provide insights and recommendations on how programs can improve through benchmarking, peer review, gap analysis, and keeping up to date with current reporting trends. 

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 5+ year experience working on corporate sustainability reporting and systems; understanding of reporting frameworks and raters such as GRI, SASB, TCFD, double materiality, CDP, and MSCI. and the specific requirements of the CSRD.  

• 5+ years’ experience analyzing quantitative and qualitative environmental, sustainability and climate focused data (metrics, trends) and creating visuals and/or written analysis. 

• Successful track record of self-starting, researching information, and executing project to completion with sense of urgency and strong follow-up/follow-through. 

• Exceptional attention to details for public facing reporting (data, communications, tying out numbers and data). 

• Interest in collaborating, problem solving, offering recommendations, taking feedback and improving. 

• Experience in client service (consulting, finance), Workiva and AI prompts are a plus. 

• Strong analytical skills, including the ability to interpret data and develop actionable insights. 

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.