It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you will do:

We are seeking a strategic and highly experienced Lead Client Director to own and nurture C-suite
relationships across multiple business lines, serving as the single point of accountability for enterprise-wide,
multi-year transformation initiatives. The ideal candidate will apply deep industry expertise to understand
complex customer business challenges and drive comprehensive account strategies that deliver sustained
growth and value.
 

Key Responsibilities:

• Own and manage executive-level relationships, acting as the primary liaison between the client and
all business units.
• Lead the development and execution of long-term, multi-year transformation agendas aligned with
client priorities.
• Apply industry knowledge to identify and address customer challenges, guiding strategic account
planning.
• Drive topline growth through compelling, value-based storytelling focused on multi-year Customer
Account Contract Value (CACV) expansion.
• Develop and oversee account strategy and growth roadmaps for large, complex enterprise clients.
• Lead and coordinate a cross-functional team comprising Account Executives (AE), Solution
• Consultants (SC), Product, and Customer Experience Groups (CEG).
• Link customer outcomes directly to business and financial impact to demonstrate value realization.
• Leverage a consulting mindset to advise clients on transformational opportunities and measurable
business results.
What Sets This Role Apart:
Unlike traditional Account Executives, the Lead Client Director focuses on cultivating long-term strategic
growth and nurturing multi-year client relationships rather than solely executing individual deals.

To be successful in this role, we need someone who has:

• Experience selling into and managing a strong relationship with FedEx.
• 10+ years’ experience managing a team of field-based sales or solution sales representatives in a
• matrixed sales environment in the enterprise software space to enterprise customers
• • Proven experience managing executive-level client relationships in complex enterprise
• environments.
• • Strong background in consulting or strategic advisory roles.
• • Deep industry Industry-specific experience in verticals such as TMT, Banking, Retail, Transportation,
• Energy, and/or Health Insurance
• • Ability to translate customer challenges into actionable strategies.
• • Excellent leadership and cross-functional team coordination skills.
• • A strong track record of driving significant business growth through value-based engagement.

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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