It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As the connective tissue across ServiceNow’s federal government business, you will drive growth by building and orchestrating a high-performing public sector customer base and partner ecosystem.

This role works across internal teams, key partners, and government stakeholders—helping us scale through influence and seamless coordination as well as having deep domain expertise.

This role will work in a Federal Government CTO capacity with deep federal government industry expertise, knowledge and relationships to support digital transformation across Australian federal government customers.

What you get to do in this role:

1. Market Influence
   • Act as a trusted advisor and thought leader—engaging at industry events, roundtables, and working groups.
   • Help shape government digital transformation narratives where ServiceNow and partners play a leading role.
2. Government Stakeholder/Customer Relationships
   • Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
3. Partner Strategy & Engagement
   • Identify, onboard, and grow strategic partnerships with systems integrators, local boutiques, and specialist public sector partners.
   • Build joint go-to-market motions and align partner capabilities with Federal priorities.
   • Influence partner sales and delivery plans to align with ServiceNow objectives.
4. Internal Coordination & Orchestration
   • Be the central point of coordination between Sales, Alliances, Inspire Value, Marketing, SCs, Legal, and Government Affairs.
   • Ensure Federal GTM plans are clearly understood and executed across functions. Help partners focus on where we are strong and can differentiate, bring value and win together
5. Operational Execution
   • Drive regular internal and partner account reviews, pipeline health checks, and co-sell activities.
   • Support public sector compliance, procurement frameworks, and joint business plans.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years experience as a technology officer or in a similar senior technology leadership role.
• Deep understanding of the Federal Government ecosystem (APS culture, procurement models, policy cycles).
• Strong executive presence and stakeholder management skills.
• Proven experience in building and scaling through partner ecosystems.
• Ability to operate autonomously and proactively in a matrixed environment.
• Travel across Australia as needed

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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