It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About the Role

As a Senior Enterprise Account Executive, you'll drive new business revenue for ServiceNow. We're looking for a seasoned sales professional to take on a challenging and high-impact territory with significant growth potential. This is more than just a sales role; it's about being a strategic partner to some of the world's largest pharmaceutical companies, helping them transform their business and IT operations.

This is a hunter role. Your mission is to secure new sales from an AI  SaaS / Hybrid Platform model within a defined territory of major pharmaceutical accounts.

What You'll Do

• Lead the Sales Cycle: You'll oversee all aspects of the sales process, from initial account planning and territory strategy to developing relationships with C-suite executives (CFO, CIO, COO, CDO).

• Build Strategic Partnerships: Act as a trusted advisor to your customers, deeply understanding their business challenges and showing them how ServiceNow can solve their most pressing issues and support their IT roadmap.

• Orchestrate a Virtual Team: Lead and coordinate a broad team of experts—including Solutions Consultants, Specialists, Partners, and Marketing—to deliver a unified, strategic approach to each account.

• Navigate Complex Organizations: You will excel at working with procurement and other internal customer teams. You will have the confidence and experience to negotiate and maintain appropriate business terms, even when facing internal political challenges.

• Drive Revenue Growth: You will own a territory with install base of product and large TAM as you expand your footprint within your accounts.

What We're Looking For

• AI: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• Sales Experience: You have a strong track record of success in enterprise software sales, with a deep understanding of SaaS models. While specific healthcare or life sciences experience is a plus, your ability to sell into large, complex enterprise customers is most critical.

• Skills: You are a skilled negotiator and a strategic thinker. You can manage large, multi-million dollar deals and navigate complex political landscapes within a customer's organization.

• Location: This position is for an East Coast-based candidate, with a strong preference for someone in the New Jersey or New York metro areas to best serve clients.

• Attributes: You have a strong personality and are able to influence. You are resilient, resourceful, and relentless in your pursuit of excellence.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $136,600 - $185,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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