It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Team

The Workflow Design Studio reimagines customer experiences to drive innovation. The Studio is a specialized team of Service Designers, Developers, and Architects practicing Design Thinking who work with our customers and colleagues during the pre-sales process to co-create innovative solutions to key business challenges. Following a human-centered approach to innovation, the Studio draws from the diverse skill sets of each member to integrate the needs of people, the possibilities of technology, and the requirements for business success.

The Role

Your focus will be placed on finding the intersection of human needs and business impact. You thrive in a fluid work environment, and are a self-motivated partner, leader and hands on maker. You enjoy a highly collaborative team environment, working across a variety of industries, and can synthesizing diverse perspectives.

What you get to do in this role:

· Plan, facilitate, and co-deliver design thinking led engagements and workshops with customers (participants range from end users to C-level) and account teams

· Lead research activities and synthesis with the team to understand the current state

· Co-create future state solutions with customers and colleagues

· Transform co-created future state narrative design into an experience, then enhance and refine through validation of design concepts

· Articulate and logically communicate concepts with technical and non-technical audiences.

· Design impactful ways of relating ideas and concepts to executive audiences

· Synthesize, create, and publish engagement stories and artifacts to share with the wider community and the product teams

In order to be successful in this role, we need someone who has:

· 8+ years of Service Design experience with the ability to envision and inspire holistic customer-centric solutions

· Comfort and ease in customer-facing meetings (pitching and planning sessions) and workshops (facilitating)

· Experience in conceptualization, design strategy, UX, and art direction of prototypes

· Understanding native mobile, web application, and responsive web design experience

· Command of design basics: readability, iconography, color, and spatial relationships

· Familiarity with collaboration, design and prototyping tools such as Miro, Sketch & Figma

· Strong storytelling and communication design skills

Nice to haves:

· Experience working in or with enterprise customers.

· Experience working on consumer digital products.

· Product/business strategy

· Hands on experience with mobile, web application, and responsive web UX/UI design

Relevant Mindset:

· Confident, collaborative, and flexible as a member and discipline leader in an interdisciplinary team where teamwork is imperative to drive better customer outcomes.

· An endless supply of passion and curiosity

· Expected Travel: 25%

What we will need to see before or during your interview:

· An inspiring portfolio of insightful experiences

· Any publicly available projects

For positions in this location, we offer a base pay of $152,700 - $267,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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