It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is looking for a Staff Information Security Engineer.  This senior engineer will join a team of Engineers, Product Managers, and Solution Architects within the IAM Development Team. 

This position will include hands-on design/architecture, engineering and development of IAM solutions, operating within DevOps and Agile frameworks as part of the IAM Product Management Model. 

What you get to do in this role:

• Play a pivotal role in the design/architecture, development, and implementation of best-in-class Identity and Access Management (IAM) solutions using the ServiceNow platform and SailPoint IIQ 
• Create new and support existing UI workflows/applications in the ServiceNow platform that integrate as a frontend to the SailPoint IIQ system. 
• Collaborate with engineering colleagues to help design and create required APIs and underlying logic in SailPoint 
• Identify opportunities and provide solutions for process and operational improvements to help drive the team to top notch success. 
• Work within, and across, Agile teams to enable a more secure Enterprise where the right people have access to the right resources at the right time 
• Collaborate with engineering teams to design appropriate identity and access management solutions to ensure seamless identity integration 
• Design, develop, and implement technical solutions as part of our Identity and Access Management strategy to meet risk and compliance regulations 
• Engage with the business users at different levels to understand Application Owner business needs, analyze, document, evaluate and prioritize requirements and make recommendations on the solution and implementation.
• Deploy solutions through Continuous Improvement/Continuous Development strategies
• Be a strong team player that works well horizontally and vertically with others of varying skill levels and experience

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 8+ years experience as a ServiceNow engineer focused on using it as a UI frontend to execute functions in external systems using integrations via REST API. 
• 6+ years of experience in identity and access management IGA systems such as Sailpoint IIQ with a focus on identity architecture, identity governance, and operations in complex environments 
• 5+ years of database query experience (e.g. MySQL, MS SQL, Oracle)
• You thrive on making a positive impact — for the team, your company, and the industry, owning problems and solver
• You are extremely hands-on with a passion for technology
• You do not accept the status-quo, and always strive to improve
• You are a tenacious problem solver that takes ownership and is accountable for solving problems thoroughly
• Ability to work collaboratively to identify and solve problems
• You are eager to learn and seek professional development continuously
• You are resourceful, open-minded, analytical and enjoy solving complex problems
• Stay up to date with the latest trends and developments in all areas of ServiceNow platform development, and provide guidance and recommendations to management

Preferred Qualifications:

• Ability to clearly define and present solution development ideas in a team environment 
• Strong working knowledge one or more of the following: Java, LDAP queries, Puppet 
• Experience with Linux

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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