It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking a Risk Transformation Lead to drive automation and process improvements for our Audit, Risk, and Control Assurance teams out of our Costa Rica office.

In this role, you will:

• Lead technical and process transformation, bridging business needs with internal technology teams

• Own and manage the digital transformation roadmap for our stakeholders, ensuring seamless automation solutions

• Facilitate requirements gathering, process mapping, and customer journey optimization

• Oversee solution deployment, including risk management, change management, and communication

• Collaborate with business, design, engineering, and product teams to enhance digital experiences

• Work within an Agile framework, ensuring successful project execution across teams

• Present recommendations to management to influence long-term digital strategies

• Support user acceptance testing and build proof-of-concept solutions with engineering teams

To be successful in this role you have:

 5+ years within Technical Program Management, Business Systems Analysis, Business Analysis or an equivalent role with

experience working directly with internal customers to drive value realization through automation

• Preferably has experience working with Risk, SOX, Compliance or Internal Audit stakeholders but not required

• Passion for innovation, automation, and process optimization with proven track record of successful delivery

• Strong automation background and business process improvement experiences

• Skilled in investment prioritization for future growth

• Expertise in business analysis, process documentation, gap analysis and translating to technical requirements

• Proven track record in managing complex technical projects

• Comfortable collaborating in cross-functional teams and presenting to management

• Willingness to take on dynamic challenges beyond core responsibilities

• Enjoys developing impactful automation solutions that enhance stakeholder experiences and drives meaningful value

Ideal candidates are innovative, automation-focused, and passionate about improving customer experiences.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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