It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.  

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.  

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them

What our team values:

• Being humble and having each other’s backs
• Learning new things and sharing expertise with each other—by answering a quick question on teams, pairing on a feature, or leading a lunch and learn session
• Producing high quality work, we’re proud of, and not taking shortcuts
• Having fun—we like to joke around, eat lunch together, and even hang outside of work
• Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes)

Job Summary: We are seeking an exceptionally experienced and dynamic individual to assume the role of Director, Performance Quality Engineering within our Digital Technologies team, driving the performance testing and performance engineering , ensuring the highest quality, scalability and reliability in the applications that we deploy. The ideal candidate will possess over 15 years of experience in leading testing teams and transformation projects, demonstrating strong technical leadership and distinguished people management capabilities.

Key Responsibilities:

• Leadership and Strategy: Develop and implement comprehensive performance testing and engineering strategies that align with the overarching goals and objectives of the organization.
• Team Management: Lead, mentor, and manage a team of performance engineers and testers, fostering a culture of continuous improvement and innovation.
• Performance Testing: Oversee the design, execution, and analysis of performance tests utilizing tools such as JMeter, Blazemeter, and Neoload.
• Performance Engineering: Implement performance engineering practices to proactively identify and resolve performance bottlenecks and ensure optimal performance of digital products.
• Collaboration: Collaborate closely with cross-functional teams, including development, operations, and product management, to integrate performance testing into the software development lifecycle.
• Process Improvement: Continuously evaluate and enhance performance testing processes, methodologies, and tools to increase efficiency and effectiveness.
• Reporting and Metrics: Establish and maintain performance testing metrics and reporting mechanisms to provide visibility into performance trends and issues.
• Stakeholder Communication: Communicate performance testing results and insights to stakeholders, including senior management, to inform strategic decision-making.

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Experience: A minimum of 15 years of experience in leading performance testing and engineering teams within large enterprises.
• Expertise: Strong expertise in performance testing tools such as JMeter, Blazemeter, and Neoload.
• Leadership Skills: Proven ability to lead and inspire teams, with excellent interpersonal and communication skills.
• Technical Proficiency: In-depth knowledge of performance testing methodologies, tools, and best practices.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify and resolve performance issues effectively.
• Collaboration: Demonstrated ability to work collaboratively with cross-functional teams to achieve common goals

Preferred Skills:

• Experience with AI and automation in Performance testing.
• Knowledge of industry best practices in testing and quality assurance.
• Familiarity with ServiceNow or similar platforms.

Work Style:

• Comfortable working autonomously with minimal guidance, supporting leadership and driving initiatives.
• Ability to operate without direct supervision, prioritizing tasks and supporting multiple leaders.

Leadership and Relationships:

• Proven capability in building relationships and fostering connections across various levels of the organization for success
• Proven track record of leading and managing high-performing teams.

Skills

• Strong understanding of Testing practices and proven experience of delivering great quality on enterprise software
• Exceptional verbal and written communication skills with a collaborative and engaging approach.
• Ability to interface effectively with customers and diverse roles across all organizational levels.
• Comfort in ambiguous situations, coupled with intellectual curiosity and a proactive attitude

Analytical & Data-Driven:

• Analytical and data-driven mindset to solve complex business problems and recommend continuous improvement initiatives.

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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