It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

This role is part of Service Now’s Global Partner and Channels (GPC) organization, dedicated to enabling & accelerating rapid growth through NOW’s partner ecosystem. As a Global Partner Seller – Run and Acquire (GPS-R and A), you will play a key role in managing an existing base of partner’s managed service provider business on ServiceNow. Additionally, you will be responsible for working the with the partner to acquire new customers. This position is a sales role that demands a highly motivated individual with strong sales, communications, and organizational skills that is eager to learn and become part of a rapidly growing company.  
 
The Global Partner Seller will manage an existing sell-through revenue base with a designated/dedicated partner to ensure healthy growth in those accounts while also driving new opportunities that is led by the partner. This will be achieved by account planning, forecasting, using business development techniques and field-based sales activities.  
 
Critical to this role: 

• Achieve Net New Sell-through (service provider and resell) sales quotas for allocated partner on a quarterly and annual basis 

• Interface with end customer account team and partner stakeholders across time zones to drive deal execution including executing contracts renewal and managing de-bookings. 

• Pipeline management, sales process management including effective forecasting and opportunity closures. 

• Driving end to end deal execution from order form creation, pricing, negotiation (supported by leadership) to signing the deal and proactively following up on any account receivables with respect to sell-through business with the partner. 

• Arranging and conducting initial product demonstrations, EBCs, and presentations by collaborating with cross-functional teams (partner and field account) to drive prospecting and focusing on customers’ business drivers and use cases along with the partner. 

• Educate Field AEs on differentiation of partnership so they can provide more informed decisions to customers. Qualify, develop, and execute new sales opportunities and ongoing revenue streams. 
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• Work with the AEs and Partner account teams to develop growth strategies and plans for existing and newly acquired clients.

• Ongoing account management to ensure partner satisfaction and to drive additional revenue streams underpinned by defined governance and QBR model. 

• Become the trusted advisor to the partner by understanding their existing and future partner road map in IT managed services space with ServiceNow 

• Building and maintaining relationships with key partner executives and decision makers 

• Cross-sell and upsell in existing accounts and help expand Platform adoption. 

• Manage potential field conflicts and develop aligned approaches and resolutions at Executive levels. 

• Proactively manage renewals and true ups by working closely with the end customer account team and the partner with an objective to drive upsell and cross-sell into the account. 

In order to be successful in this role, we need someone who has: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• The ideal candidate will have 3-5 years of prior global alliances and partner sales experience including business development in Enterprise Software and/or Cloud Services (including Enterprise SaaS) driving partner revenue & accelerated growth with & through SI-SP partners in collaboration with an enterprise sales force. 
• Demonstrable track record of achieving and exceeding sales targets in sell-through motion (service provider/resell) 

• Commercially astute, experience in developing business case and ROI together with partner. 

• Ability to understand the “bigger picture” and the partners business drivers 

• Ability to build strong relationships at all levels of both the partners organizations and internal ServiceNow Sales teams 

• Is goal-oriented and confident, with aptitude and desire to work with high-performing teams. This individual must demonstrate an ability to operate in a highly collaborative environment and fosters a “win as a team” environment. 

• Diligent at measuring and communicating progress to achieve targeted business results, identifying obstacles and associated remediation plans 

• Past experience and relationships with major SI’s, ISV’s, Managed Service Providers, Value Added Resellers and experience with leading software, Cloud & SaaS organizations required 

• Bachelor’s degree. MBA degree is a strong plus 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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