It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Reporting in the AMS COO org, you will serve as the Business Manager for the AMS Solution Sales team. As the Business Manager, your charter will be to partner with the Head of AMS Solution Sales to orchestrate and execute against their short and long-term priorities.  Consequently, the role will be focused on leading the operational and strategic execution of the overall business plan while integrating planning within the current year and out-year.

What you will do in this role:

• Work directly with AMS Solution Sales Leader to define, develop, communicate, and execute on a multi-faceted plan to grow business across our Workflows and Major Areas. 
• Collaborate with business partners across Sales Operations, Field Sales, Solutions Consulting, Field Marketing, Customer Success and Partners to drive alignment on go-to-market strategy; ensure alignment of priorities and goals.
• Coordinate out-year planning to ensure the organization continues to scale to support growth expectations.
• Incubate and develop emerging programs that are deemed strategic investments (Industry, Transformational Mega Deals, AI etc.).
• Align with other Sales leaders around key best practices for forecasting, driving sales, pipeline development & leadership excellence
• Collect and analyze large datasets and summarize insights
• Develop compelling recommendations, communicated in high-quality output
• Support teams to identify opportunities, unlock productivity and accelerate execution

Qualifications

• Extensive track record of supporting new business success including presentation and negotiation skills within industry and with C Level
• Strong strategic thinking including analytical and financial planning skills to help the business meet and exceed quotas and goals.
• A self-starter with a proven track record for leading strategic planning and organization change
• A strong operational mindset with a focus on building organizations to scale in a cross-functional capacity.
• A competitive spirit and optimistic attitude, as well as a strong work ethic, humility, and excellent team-building communication and listening skills.
• 5+ years total work experience at a top management consulting firm, or strategy and operations at a technology company (or similar)
• Expertise in the enterprise software/ SaaS industry, GTM Strategy and Sales Ops a must

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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