It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Sr Benefits Analyst will be a key member of the Total Rewards team, who will support our global benefits programs, which are core to ServiceNow’s People Pact, enabling us to attract and retain our talented team. The ideal candidate will have experience scaling benefits programs and practices, with a proven track record of leading action plans, and driving the execution of organizational goals. This position requires an ability to think strategically about problems as well as a knack for tactical execution. This role will support the evolution of ServiceNow’s benefits philosophy and the strategic management of inclusive employee-related benefits and services that effectively support a diverse, rapidly growing employee base and recruit during a period of rapid growth.  
 
What You Get to Do in this Role 

• Global Mindset: your primary focus will be on global benefit plans, including but not limited to Worker’s Compensation, Leaves of Absence, Accommodations, and Outplacement support – however you will support a variety of Global projects as needed.  

• Create policies and procedures to ensure global compliance and the achievement of equitable and competitive benefits. 

• Establish and measure key benefits program metrics. 

• Regularly benchmark company programs and monitor external trends in order to proactively adjust company plans and programs to ensure market competitiveness. 

• Partner with the Benefits Leadership Team, HRBPs and People Partners, Finance, Legal, and People Operations.  

• Support the strategic evolution and execution of our global benefits programs in line with ServiceNow’s strategy, culture, and values. 

• Design and Implement tools and processes that will improve the employee experience leveraging the ServiceNow platform and AI. 

• Use your excellent process design and project and change management skills to advance ServiceNow’s global benefit plans and programs  

To be successful in this role you have 

• 5+ years of experience in benefits planning and administration in a fast-paced environment, ideally in an employer setting 

• Comprehensive knowledge of policies, trends, laws, regulations, and system technologies related to employee benefits 

• Experience with effectively scaling a global benefits process to support the company’s business goals and growth, with a strong awareness of best practices. 

• Experience with benefits administration and HRIS systems (e.g., Workday, Darwin; ServiceNow HRSD experience a plus)  

• Financial Acumen: demonstrated experience in performing complex reporting, cost-benefit analysis of benefits programs and proposals. Excel and PowerPoint expertise is required. 

• Strong communication and analysis skills: the ability to use data to make recommendations and influence senior stakeholders.  

• Experience benchmarking benefits programs vs. the Tech market and using the information in program design and updates. 

• Ability to manage effectively with ambiguity, manage multiple projects to completion on time, on budget, and to prioritize in a rapidly changing environment. 

• A track record of staying up to date with market practices, trends, and requirements to ensure benefit offerings remain market-competitive, financially sound, and legally compliant 

• Experience working with consultants and third-party vendors to manage networks, coverage, services, and costs. 

JV19

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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