It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Come join the Telecom Industry Product & Solutions Marketing team where you’ll do your best work yet as a product marketer supporting the Telecom industry, one of ServiceNow’s fastest growing industry verticals. You’ll have the opportunity to work with a talented group of sales, product, and marketing experts who are redefining how Communication Service Providers deliver great experiences across employees, customers, and partner ecosystem.  

We are seeking an action-oriented product marketer who has experience in Telecom, specifically BSS Customer and/or Service Management domains. 

You are someone who wants to do their best work yet as a product marketer, thrives as an individual contributor, and is a great collaborator. The role will focus on our Telecom Service Management product, and you’ll be responsible for driving key elements of our GTM strategy, supporting product releases, new product launches, developing elite-level product positioning and messaging, creating sales enablement content, supporting digital campaigns, and events. This position reports to the Director, Product and Solution Marketing – TMT.

Hands down, the ideal candidate has a passion for writing and storytelling. This candidate has strong attention to detail and quality, thrives in a fast-paced environment, embraces challenges with an open and positive mindset, and can clearly articulate our value proposition and describe how we solve our buyers’ problems.  We’re on a rocket ship, so flexibility is key!

What you get to do in this role:

• Define ServiceNow’s value proposition for Telecom Service Management products, globally; write in the language of the customer, helping translate product capabilities into strong value-based written narratives designed to influence the buyer journey at every stage. 
• Define the product marketing strategy for our Technology Industry products by working across go to market teams to optimize product market fit
• Provide input to compelling content across a variety of asset types (research, thought leadership, presentations, data sheets, release communications, customer stories, e-books, etc.) and communication platforms (.com, social, blogs, webinars, email, events, community and more) 
• Enable sellers to deliver our latest product innovations that resonates in the current market
• Help identify and support key marketing activities - including speaker selection, content reviews, and messaging support.
• Champion the buyer’s journey and align with the campaigns team to map digital content and assets to appropriate stages for a great user experience and campaign optimization.
• Help develop and deliver sales training content to improve funnel and sales performance.
• Identify, validate and develop cross-organizational use cases for our products and solutions. 

In order to be successful in this role, we need someone who has:

• 4+ years of relevant experience in Telecom, specifically BSS Customer and/or Service Management domains
• Very strong writer, hands down. If you don’t love to write, this role is not for you!
• Creative messaging skills based on value and benefits, both written and verbal. Story Brand Framework certification is a plus.
• Natural empathy for, and understanding of, needs of customers
• Stakeholder management skills, spanning from Product Leaders to Marketers and Engineers 
• Excellent collaboration skills to deliver work in partnership with cross-functional teams, partners and third parties 
• Must be comfortable with social media and community participation.
• Passion about our products and solutions and the possibilities of shaping the future of how people work in the Telecom industry
• The ability to be both hungry and humble
• Up to 25% travel to support sales efforts and industry events, as global health situations permit
• Bachelor’s degree or equivalent experience

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $98,500 - $162,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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