It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Team

The Workflow Design Studio partners with customers to drive a 10x transformation in their digital journey. Using a lean, human-centered, and rapid prototyping approach, we co-innovate a shared vision of how ServiceNow can empower their future. The Studio operates in a cross-functional team model, bringing together Service Design Strategists, Developers, and Architects who apply Design Thinking in the pre-sales motion. By embracing our "Lean Innovation" methodology, the Studio taps into the diverse expertise of each team member, blending the needs of users with emerging technologies and the full potential of ServiceNow to reimagine our customers' futures.

The Role

Our Team is seeking a curious and collaborative Senior Solution Architect who is a customer-facing ServiceNow expert, a ServiceNow ecosystem excavator, and a future-thinking Gen AI and emergent technologist. In this role, you will drive innovative solutions, supporting customers to co-innovate a vision to fuel their digital transformation.

This position requires a blend of business acumen and technical expertise, including the ability to architect and develop curated solutions on the Now Platform. You will collaborate closely with developers and designers to craft to co-present tailored solutions to customers. The ideal candidate can articulate strategic vision and business value to both technical and non-technical stakeholders, including executives and frontline teams.

As a Senior Solution Architect, you will collaborate with the sales, solution consulting, and ServiceNow partner teams to drive customer success in the transition to implementation through thought leadership and onboarding them to the solution. With a consultative approach, you will build trust by delivering outcome-driven solutions that align with customers' business goals. You will also demonstrate and prototype platform capabilities, identifying key requirements to create innovative prototypes for specific customer needs.

This role provides an opportunity to co-innovate with customers on their most meaningful challenges. In the solutions, you will be going both wide and deep on solutions to push the boundaries for our customers and ServiceNow.

If you are passionate about innovation, obsessed with AI and emerging technologies, and thrive in collaborative, fast-paced environments, we want to hear from you!

What you get to do in this role:

- Work directly with customers to co-innovate solutions that push both the customer’s and ServiceNow’s boundaries using our lean co-innovation approach.

- Autonomy to collaborate with teammates, customer and the account team to develop a strategic engagement that drives meaningful change and addresses the customer's business challenges.

- Co-deliver design thinking workshops with customers and account teams, engaging participants ranging from end-users to C-level, to drive innovation, ideation, co-creation, and solution validation on the Now Platform.

- As a squad member, get out to customer sites to discover first-hand the customer’s world of work to empathize and champion the end user to build relationships as a trusted partner.

- Work in a lean cross-functional delivery team to architect and develop viable, innovative solutions by leveraging the power of the Platform, utilizing the ServiceNow ecosystem, and exploring advancements in the AI and emergent technical landscape.

To be successful in this role you have:

- 5+ years of experience architecting and delivering complex solutions

- 4+ years of experience as a ServiceNow architect, implementer or strategic platform owner - ServiceNow Platform expertise is mandatory

- Ability to work collaboratively in a multi-discipline team focused on delivering high-quality output in short timeframes

- Ability to quickly understand emergent / new technology through instruction and self-training

- A relationship builder

- Strong people skills, including active listening, reading the room, coaching and communicating to technical and non-technical roles

- Strong synthesis and written communication skills

- Experience facilitating client-facing workshops to build trust with customers

- Excellent time and project management skills – The squad has full autonomy to drive a successful engagement in the allotted time frame set forth with the customer and account team

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $165,825 to $273,675, plus equity (when applicable), variable/incentive compensation and benefits. Pre-Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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