It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

People Technology Product Leader - Global Business Services Experience Organization

We make the world work better for everyone.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. Our cloud based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.  With over 7,400+ customers, we serve approximately 80% of the Fortune 500, and we’re on the 2021 list of FORTUNE World’s Most Admired Companies.®

This is a high energy, rapid velocity leadership role who will lead and drive our People Technology team and investments.  We are looking for a technology leader to:

• Drive strategic, company-wide, highly visible initiatives from ideation to closure.

• Provide leadership to global teams to facilitate and manage strategic technology investments based on risk/value/other portfolio health OKRs.

• Be a thought leader for technology organization globally to drive a project to product mindset with the desired outcome of a more flexible and extensible organization.

• Lead, coach, empower and grow a high performing global team of People Team technologists.

• Build strong relationships and partnerships with business stake holders at the People Leadership team level including business and technology SVPs to present executive summary on complex programs.

• Drive accountability in moving a team's needle on DEI.

• Drive early adoption of ServiceNow’s technology and platform for all people technology with the ultimate result in improving the employee experience.

• Partner with Product and Business owners to objectively evaluate complex risks/issues to influence product roadmaps.

To be successful in this role, you are:

• A Co-Owner and Co-Pilot acting not only as the leader of a technology team, but also an advocate for your business partner driving strategic outcomes.

• A Employee Experience Expert sharing expertise and vision on how to drive key metrics on employee satisfaction.

• All-in on outcomes engaging your team on focused outcomes, monitoring progress, celebrating achievements.

• A passionate leader guiding an organization on a journey from project to product.

• Excellent in Strategy & Execution striking the right balance of focus between strategy and execution for technologist, business partners, and product partners

The Success Profile

• 15+ years’ of experience in a technical global technology people leadership role including experience with product management and strategy.

• 10+ years’ of experience in organization vision development, driving organization shift, including building product mindset.

• 10+ years’ of experience driving complex strategic programs in People Technology or Employee Experience leveraging advance technology such as AI in a $8B+ rev enterprise company or industry

• 8+ years’ of experience managing complex strategic technical programs (in scaled agile or scrum).

• Extensive experience building and delivering technology products across the enterprise for both internal and commercial consumption.

• Excellent C-Suite level communication & stakeholder management abilities, including excellent negotiation and persuasion skills.

• Bachelor’s in Engineering, Information Systems, Data & Analytics, or related fields. Masters preferred.

JV20

For positions in the Bay Area, we offer a base pay of $237,800 - $416,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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