It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role

• You will build the tools and infrastructure needed to make the mobile team as efficient as possible. You will help keep the mobile CI/CD pipeline running at top speed. We need smart and passionate engineers who are obsessed with squeezing every bit of performance out of a build system. You will ensure our apps are safely delivered to market. You will work side-by-side with app and test engineers to ensure consistent, high-confidence delivery through our CI/CD pipelines. We have a system running today but need to take it to the next level of scale, flexibility and availability. You will have a direct impact in shaping that future.
• Build, maintain and operate our mobile app CI/CD pipelines.
• Create the next generation test infrastructure for our mobile apps, focusing on scalability for a large geographically distributed team.
• Track and monitor build metrics such as code coverage, build times, build queue times, usage/consumption for build agents, and chart them overtime.
• Increase developer and release velocity, improve code health, improve code security by surfacing vulnerabilities, and build developer tools.

To be successful in this role you have

• Minimum 6+ years of hands-on technical experience
• Experience with CI/CD principles, architecture, and operations
• Experience building infrastructure as code using tools such as Chef, Puppet, CloudFormation, Terraform, or Ansible
• Experience with Jenkins and Jenkins shared libraries (Groovy)
• Experience with containerizing build workloads using Docker and Kubernetes
• Proficiency with all or some of the following languages: Ruby, Groovy, Python
• Experience with macOS and Linux environments.
• Strong knowledge of iOS and Android build systems, log analysis tools, and app signing.
• Experience with Gradle, Maven, and/or CocoaPods dependency management systems.
• Experience with IDEs such as Xcode and Android Studio.
• Experience with automated app deployments to Google Play, Apple App Store, and TestFlight.

Note: This position requires Australian Citizenship. If offered employment, you must be willing to complete and successfully pass the adjudication process. Australian citizens currently residing in Australia for at least the past 3 years will be considered.

Why ServiceNow

ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus. 

Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements. 

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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