It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

In this role, you will facilitate engagement around accessibility and usability of our products in target industries and global markets. As a Product Manager, you will be responsible for prioritizing features, managing dependencies, and working closely with cross-functional teams to deliver accessible, multilingual features in product releases. You will play a critical role in shaping ServiceNow Platform and Products to ensure that they meet the needs of global customers and provides a seamless user experience in multiple languages.

What you get to do in this role:   

• Evaluate customer needs, market trends, and internal stakeholder feedback to prioritize accessible features and capabilities.  Develop clear product requirements and specifications, ensuring that all stakeholders understand the feature scope, technical details, and user stories.
• Gather and analyze customer feedback to identify opportunities for improving the product experience. Use data-driven insights to make informed decisions about product improvements and new feature development.
• Collaborate with engineering, design, localization, and other product teams to identify, manage, and resolve dependencies that impact the successful delivery of accessibility and globalization software features.
• Work with engineering and release management to define release schedules, ensuring timely delivery of new features and functionality. Track progress against release milestones and communicate updates to stakeholders.
• Access customer needs and priorities, outline risks, evaluate cases, and construct remediation plans working closely with engineering teams.
• Identify and implement best practices for product management, including agile methodologies and processes to streamline development cycles and improve time-to-market.
• Champion inclusive software priorities in the region and actively promote communication to customers and internal teams regarding usability advancements in our products.
• Develop experience working on initiatives with a global scope.

To be successful in this role you have:

• Relevant work experience with focus on usability and multilingual product development.
• Familiarity with localization and accessibility evaluation tools and methodologies.
• Knowledge of accessibility standards and guidelines (e.g., WCAG 2.0/2.1, ADA, Section 508).
• Knowledge of localization industry standards, tools, and best practices.
• Ability to analyze data, user feedback, and market trends to make informed product decisions. 
• Proven track record of managing complex projects with multiple dependencies, timelines, and stakeholders.
• Excellent collaboration skills, with experience working across different teams and departments to achieve common goals.
• Understanding of customer needs and the ability to translate those into product features that drive customer satisfaction.
• Strong written and verbal English communication skills, with the ability to translate technical details into clear requirements and communicate updates effectively to stakeholders.
• Experience working independently with minimal supervision and guidance, handling multiple projects and tasks simultaneously.

Preferred Experience:

• Experience in agile software development and tools like JIRA, Confluence, and Figma.
• Previous experience in developing localization or translation tools for enterprise customers.
• Understanding of global markets and cultural nuances affecting global software deployments and multilingual user experience.
• Understanding of benefits of accessible software to customers and end users.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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