It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As an Outbound Product Manager Intern you will support our ITOM based products and play a critical role in getting these products to market. At ServiceNow, the Outbound Product Management team has a seat at the table to collaborate closely with many teams like Marketing, Sales, Solution Consulting, Inbound Product Managers, and engineering.

• Craft go-to-market materials used to enable Sales and Partners on product capabilities, messaging, enhancements, and roadmaps
• Drive adoption-at-scale activities including community content, webinars, and customer meetings
• Provide technical product knowledge to internal stakeholders and partners to ensure successful implementations for customers on this new product
• Deliver vision, strategy, and roadmap sessions for customers and partners
• Be a conduit for market and customer requirements into the development of product strategy and roadmap
• Partner with Product Marketing on content and demos to support go-to-market
• Partner with solution consulting to define the use case outcomes and product narratives to support customer-facing sales demos
• Assist in preparation of briefing materials for analysts
• Curate customer product adoption stories that can be used for marketing materials, references, and in sales pursuits
• Collaborate with product teams on both product strategy and go-to-market strategy and activities
• Play a role in defining pricing and packaging needs
• Analyze competitor offerings and market dynamics to ensure our products remain competitive and meet customer expectations
• Understand how customers are using the product and where the product is meeting or failing to meet customer expectations and adoption goals
• Track product adoption metrics

To be successful in this role you will:

• Currently enrolled in an accredited university working on a relevant Master’s Degree in Engineering, Business Management, Analytics, Computer Science, Information Systems, Applied Sciences, or a related field
• Must be a student for the full duration of the internship and returning to college for at least one semester following completion of the internship i.e. graduating no earlier than December 2025 
• Must be available to start on 19th May OR 16th June 2025
• Commit to the full-time 12 weeks (3 months) internship   
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Strategic mindset: able to drive product strategy that achieves substantial customer value and business outcomes; able to make trade-off decisions considering what’s desirable, viable, and technically feasible

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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