It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role

• Operate and troubleshoot multi-vendor network to identify and resolve issues quickly.
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
• Perform investigations into functionality that is not working as desired.
• Review, consult and prepare for planned change introduction to production environment.
• Partner with teams to plan and execute software code upgrades and device maintenance.
• Maintain automations to investigate and resolve alerts and issues on the network
• Maintain internal tools to assist with operating the network infrastructure at scale
• Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.
• Design and deploy networks based on business and technical requirements.
• Partner with project and program managers to meet overall timelines and resolution of issues.

Qualifications

To be considered for this role, we are after someone with 

• The candidate should have 3+ years of experience with a good foundation in networking including routing, switching, security and load balancing. The following is a list of requirements for this role:
  • Routing (BGP/OSPF/ISIS/MPLS)
  • Switching
  • Juniper/Cisco experience
  • Load Balancers
  • Firewall
  • Nice to have:
    • Automation: Ansible/Python
    • Linux

• Good at performing troubleshooting in fast-paced environment under pressure by understanding nature of issue or traffic flow based on information shared by non-technical audiences.
• Hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.
• Possess a good understanding of and have experience with most of the following network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP etc.
• Familiarity with Cisco IOS/NX-OS, JunOS, PAN-OS/FortiOS operating systems required.
• Ability to work and troubleshoot on multi-vendor network comprising of Cisco, Juniper, Pal Alto, ADC etc.
• Experience with one or more cloud computing technologies (Azure/AWS/Google Cloud Platform, etc.), automation/scripting & Linux is big plus
• Perform weekend shift(s) or participate in rotating “on call” schedule with other members of the team including weekends.
• Ability to utilize network monitoring applications such Cacti, Splunk
• Ability to partner with peers who are globally distributed.
• Passion for customer experiences and focus on delivering high quality support.
• Strong communication skills and empathy for customers.
• Ability to learn new technology in a fast-paced environment.
• Ability to deal with ambiguity.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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