It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Security Operations team is looking for individuals with a strong passion for security and knowledge of intrusion detection and response. As a Security Analyst in our SOC you will be responsible for the working with a global team to identify and remediate threats to the company. In addition the analysts are expected to contribute to our detection engineer program and continuously learn new skills.

As part of your role you will:

• Collaborate with a global 24/7 team to investigate and respond to security alerts from across our SaaS and corporate environments 
• Identify opportunities and build new security detections
• Identify and reduce alert false positives
• Identify and create automated responses to alerts
• Review security tooling and network configurations to identify opportunities for improvement
• Work cross-functionally to secure our customer cloud environments
• Assist in forensics investigations
• Contribute to projects aimed at enhancing organizational capabilities and driving continuous improvement

5 years of incident response domain experience, or 3 years and a relevant masters degree

• Experience building security detections, automations, and tuning alerts
• Deep understanding of Security Operations and Incident Response procedures
• Ability to investigate and respond to security incidents
• Security Operations or DFIR skill is a must.
• Development and scripting experience is a plus.
• Experience using Splunk and EDR tools
• Strong written and verbal communication skills

A Note on Qualifications
If this role interests you, you feel confident you meet 80-90%, but you’re concerned you may not meet 100% of the requirements as-stated, please consider applying anyway. We are highly motivated to hire the ideal candidate for this role, and that person could come from a wide variety of backgrounds. 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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