It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team & Role 
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. 
 
This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and backgrounds - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. 

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/  

Now Platform Team 

As part of the platform design team, you will design usable, scalable, best-in-class experiences that power ServiceNow's products, built on our new UI platform. We are serious about user experience. Our integrated team of designers, engineers, and product managers sweat the details and we are seeing the results. The Platform Design team is changing the way we create products—for thousands of designers and engineers inside our company and even more for our customers'. 

What you get to do in this role: 

• This is a horizontal role working across many product teams to identify patterns and needs which are not currently served by the platform 

• Work closely with product management and engineering, providing design perspective to help ensure a unified and cohesive experience across the ServiceNow ecosystem that solves specific customer problems 

• Identify common problems and needs across multiple business units and propose new platform capabilities (such as re-usable component bundles & pages) to solve them in a scalable way. Be the “Bridge-builder across teams”  

• Set standards and determine best practices that other teams should follow to build the best products 

• Create components, page templates, interaction patterns, and inform the overall information architecture for many products across the company, built for different use cases 

• Create specifications and usage guidance documentation that is easy to understand and supports our community 

Preferred Qualifications

• 5+ years of relevant design experience
• An inspiring portfolio demonstrating end-to-end, user-centered, design solutions based on human-centered design and research data
• Strong experience working with design tools to create comprehensive high-fidelity design solutions and specifications that enforce consistency, usability, and accessibility as part of a larger system or product
• A growth mindset, continually strengthening core skills through complex assignments and varied experience
• Ability to build trusting relationships through clear and open communication

Basic Qualifications

• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
• Experience participating in the complete product development lifecycle of web and/or software applications.
• Experience in user experience design or industry experience (corporate, software, web or agency)

#UXD

For positions in California (outside of the Bay Area), we offer a base pay of $123,300 - $209,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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