It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is changing the way people work. With an orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

What you get to do in this role:

• We are an Operations team that is responsible for the capacity of ServiceNow customers.
• Manage, monitor, and manipulate the server farm behind ServiceNow’s cloud.
• Work directly on/with the servers to enable and optimize capacity utilization for ServiceNow’s customer base.
• Enhance processes and tools necessary to simplify and provide consistent project execution.
• Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation. 

To be successful in this role you have:

• 4+ years of experience in public/private cloud support.
• Experience in DNS/DHCP and PXE boot kickstart process and bare metal/rack deployments.
• Solid knowledge of Linux systems and virtualization technologies (VMware, VROps, etc.).
• Linux System Admin skills preferably working knowledge of Centos and RedHat.
• Basic understanding of enterprise-class server hardware eg. Dell.
• Basic understanding of storage concepts such as NFS, and iSCSI.
• Develop BASH or Python scripts to perform repetitive operation tasks.
• Experience with PowerCLI is a plus.
• Intermediate to deep understanding of service and components of enterprise cloud capacity operations.
• Experience in fast-paced operations and engineering environments.
• Collaborate with partner teams to develop automation strategies and deployment processes.
• Proven track record of taking ownership and driving results.
• Team collaboration and fit are essential.

Would be nice to have:

• Basic understanding of ServiceNow asset management.
• Storage configuration concepts configuration and experience.
• Intermediate to advanced network troubleshooting skills.
• Understanding of Puppet configuration management.
• Good to have API development, Ansible, Python, Linux shell scripting, and PowerShell.
• Experience with the ServiceNow Platform is a bonus.
• Participate in follow-the-sun organization.
• Knowledge around MySQL/PostgreSQL a plus.

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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