At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered

About the Team: 

Join the AI Services team at ServiceNow, where we are dedicated to creating a cutting-edge AI Platform. Our focus is on innovation and developing smart user experiences. We manage the entire software development lifecycle, core abstractions, and operations of ServiceNow's core AI Platform components. 

Why Join Us? 

You'll play a crucial role in shaping the AI Platform that enhances user experience and workflow efficiency for our enterprise services. Your expertise will help us build a robust foundation, empowering our AI practitioners to deliver top-tier AI solutions to our 5k+ enterprise customers around the world. 

Your Role: 

• Team Management: Lead and oversee ML projects from planning to delivery, ensuring timely and budget-friendly completion. Conduct performance reviews, provide feedback, and support professional growth of your team members. 

• Strategic Planning: Drive the long-term vision of the team and align execution with company priorities. 

• Cross-functional Collaboration: Work closely with AI/ML Engineers, Product Managers, Quality Engineers, Program Managers, Information Security Engineers, and Product Legal Counsels to produce high-quality, secure software artifacts. 

What We're Looking For: 

• 8+ years in Software Engineering with a Bachelor's degree; or 5 years with a Master's degree; or equivalent work experience.  
• At least 4 years in Software Engineering Management. 

Skills:  

• Proficiency in Java, Python, GoLang, and JavaScript/TypeScript/React.  
• Strong grasp of OOP, Design Patterns, efficient algorithms, and quality software development.

Attitude: 

• A fearless, positive leader who explores unconventional paths to find the best operational strategies. 
• An open-minded, empathetic, and curious supervisor who isn't afraid to ask questions and provide constructive feedback. 
• An accountable, collaborative, and proactive manager who learns from experiences and seizes opportunities to drive the team's success. 

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For positions in the Bay Area, we offer a base pay of $192,700 - $337,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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