It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Enforcing company data policies and procedures to ensure data quality and reduce discrepancies
• Securing approvals for data access based on business needs
• Developing scalable automated ETL/ELT jobs and maintain them
• Identify any data integrity issues and deep dive to find root cause
• Using PL/SQL queries, Python and API calls to stand up master data sets and merge datasets across disparate systems
• Training analysts and data scientists alike on available data sources
• Ensuring very large databases and compute clusters operate optimally
• Implementing and maintaining database structures and governance
• Developing / maintaining documentation on databases and production tables
• Collaborating across the company’s multiple data teams to meet analytics deliverables

To be successful in this role you have:

• 5 years of experience in consulting, business intelligence, analytics, or an equivalent analyst position with experience in PL/SQL and an additional object-oriented programming language (e.g., Python, Java, JavaScript)
• Effective problem solving and analytical skills. Ability to manage multiple projects and report simultaneously across different stakeholders
• Structured thinking with ability to easily break down ambiguous problems and propose impactful data modeling designs
• Passion for analyzing large and complex data sets and converting them into the information which drive business decisions
• Attention to detail, organization and effective verbal/written communication skills
• Experience in big data instances: Cloudera, Azure, Snowflake, and the like.
• Proven track record in rolling out self-service analytics solutions (e.g. Tableau Server Ask Data, etc)
• Solid decision making, negotiation, and persuasion skills, often in ambiguous situations
• Must be able to work in fast paced environment and be able to adapt to changing requirements.
• Understanding of technology development projects and the full technology development lifecycle

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We lead with flexibility and trust in our distributed world of work. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. 

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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