It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Successful candidate will:

• Manage, mentor and lead a team of managers and globally distributed engineers
• In this role you get to manage Software Developers, Internationalization Engineers, Localization Engineers, and Localization Quality Engineers – a good understanding of each of these domains is a requirement.
• Manage various projects and cross-team collaboration efforts
• Work with cross-functional teams to build visions, strategies and roadmaps with a focus on prioritization
• Cross-functionally collaborate daily with peers and colleagues as one team and work together with many like-minded product managers, software engineers, internationalization quality engineers to produce high impact and high quality software.
• Drive internationalization standards and best practises across our development and quality assurance teams
• Drive efficiencies, quality improvements and workflow optimization across our globalization processes
• Provide cross-team prioritization and escalation, negotiating across teams and functions to drive customer-focussed outcomes

• A track record in Engineering Leadership where you have led Managers, developed Managers and managed several engineering teams, ideally across multiple geographies with demanding cross-functional collaboration and a strong product-centric environment.
• Understanding of the ServiceNow platform, or similar SAAS platforms is an advantage.
• 15+ years overall experience covering Internationalization, Software Engineering, Content Management, Quality Engineering, expert knowledge of globalization processes and best practices
• 7+ years industry experience in building software products and managing software development teams
• Excellent interpersonal skills in line with the ServiceNow People Pact.
• Experience with providing hands-on support to teams across a range of internationalization focused disciplines
• Always works to understands the customer problem to be solved for each deliverable undertaken. Works with the Product Management team to define product features and translate the concept into Software.
• Enjoys working with software, enterprise tools and building high quality products.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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