At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

ServiceNow is the fastest growing enterprise cloud software company in the world above $1 billion, and we believe it’s the great people who will keep us there. We hire carefully, we hire the best, we celebrate our people.

ServiceNow is currently seeking a high achieving Lead Development Representative (LDR) to join our expanding Global Sales Development team. You will play a critical role in qualifying leads, profiling prospects and customers and providing input on which campaigns generate the best leads. Working in collaboration with Sales Development Reps (SDRs) and Field Sales professionals, your primary goal is to identify and qualify opportunities for the team you support.

What you get to do in this role:

• Follow up on Marketing-generated leads to qualify them for potential Sales opportunities
• Create, manage, and drive all inbound leads to Sales acceptance.
• Provide account team with detailed call notes in the CRM to ensure opportunities are understood and next steps are clearly identified
• Collaborate with Marketing in executing various demand generation campaigns
• Drive attendance to all company events and regional trade shows
• Understand how ServiceNow solutions address various customer pain points and
• Research, identify, and prioritize target accounts for prospecting activities
• Build prospecting contact lists
• Create org/account mappings of prospective clients
• Acquire, update, and maintain contact information within the CRM.
• Utilize and leverage internal and external technology to identify, develop and manage marketing leads effectively

To be successful in this role you should have:

• Bachelor's degree or relevant experience
• An ambitious, creative, goal-oriented, and customer-focused mindset
• A basic understanding of Cloud computing and SaaS offerings
• Excellent listening, verbal, and written skills
• Ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues.
• A growth mindset, consistently working to improve your skills and adapt in a constantly changing environment
• Humble confidence and the ability to differentiate ServiceNow to customers

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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