Sr Staff Site Reliability Engineer

  • Full-time
  • Employee Type: Regular
  • Region: APAC - Asia Pacific
  • Work Persona: Flexible

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • For Early Engagement – Thoroughly assess new services and products, ensuring a seamless transition to cloud production while upholding the appropriate reliability standards to meet our Service Level Objectives (SLOs) and Service Level Agreements (SLAs).
  • For Early Engagement – Contribute to the development of systems that provide real-time insights into their operations while actively running.  
  • For RCA/PRB - work with engineering stakeholders on Root Cause Analysis and critical problems. 
  • For Cloud Improvements - Use knowledge and experience in software development, application support, systems engineering and networking to drive Cloud improvements. 


To be successful in this role you have:

  • Knowledge of Linux systems.
  • Comfortable designing, authoring, testing, and debugging code in a team setting in one of the following languages: Python, Go, JavaScript, or Ruby.
  • Experience working with Relational Database: MySQL, MariaDB or PostgresSQL.
  • Proficient in managing large-scale systems, with strong focus on automating processes, enhancing observability, ensuring high availability, and optimising performance for critical services.
  • Expertise in Observability and Monitoring of applications, services, and networks.
  • Experience with DevOps automation, CI/CD pipeline and agile methodologies such as Gitlab CI-CD. 
  • Experience working with Cloud technologies such as Azure and AWS.
  • Experience in configuration management of infrastructure using Ansible.
  • Experience with Kubernetes to orchestrate the deployment, scaling, and management of containers.
  • Knowledge of core AI/ML techniques and algorithms.
  • Familiar with implementing Chaos engineering principles.
  • Experience in incident response process, post-mortem practices, or service best practice standards. 
  • Review PCRs and suggest (or develop) additional measures for prevention.
  • Self-motivation to find how things are architecture (working) without prior knowledge or with limited prior knowledge (code deep dive, configuration deep dive).
  • Ability to build/develop ad-hoc tools/scripts to work around issues while waiting for upstream fixes.
  • ServiceNow platform knowledge is added advantage. 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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