Senior Configuration/Release Engineer

  • Full-time
  • Employee Type: Regular
  • Region: AMS - North America and Canada
  • Work Persona: Flexible

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • As a Build and Release Engineer, you will be part of a team that is building the next generation build and release platform for ServiceNow. We need your expertise to help develop, scale, automate, and improve the underlying infrastructure, software, processes, and services required to support enterprise software development, quality engineering, and production releases.  This includes the following responsibilities:
  • Develop the next generation of the Build and Release platform for a fast-growing development organization.
  • Support and maintain source code management and build tools (Git/GitHub/Jenkins/Maven/Nexus)
  • Provision, monitor, and manage virtual servers in AWS to scale the Build and Release Platform
  • Work with Kubernetes on deploying Jenkins and other application servers in AWS
  • Automate provisioning with Chef
  • Tool adoption and integration
  • Troubleshooting, problem solving, root cause analysis, and documentation
  • Support and improve the build pipeline
  • Branching and code repository administration
  • Developing productivity tools & plugins
  • Automate anything you can get your hands on


To be successful in this role you have:

  • 3-5 years hands on experience with automation, build & deployment processes, and configuration management
  • Strong Linux and networking skills
  • Proficiency in one or more scripting languages
  • Experience in source code management and branching
  • Understanding of automated build and release systems
  • Passion for automation, continuous improvement, and DevOps culture
  • Clear communication skills, both in person and online
  • Security and compliance minded
  • Fluency in the software development lifecycle
  • A strong commitment to customer service


  • Experience in developing automation in large enterprise scale development environments
  • Inter-team training and knowledge sharing
  • Ability to tune and scale Linux systems
  • Experience managing, debugging, and improving build systems
  • Experience with agile methodologies
  • Fluency in several of the following technologies:
    • Git / GitHub
    • Maven / Nexus
    • Ruby / Perl / Shell Scripting
    • Jenkins
    • Amazon Web Services
    • Chef
    • Linux (CentOS/Fedora/RedHat)
    • Kubernetes / Docker


For positions in the Seattle metro/Kirkland areas, we offer a base pay of $121,500 - $206,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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