Partner Manager (Reseller Partnerships)

  • Full-time
  • Employee Type: Regular
  • Region: APAC - Asia Pacific
  • Work Persona: Required in Office

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As a Partner Manager focused on Reseller Partnerships at ServiceNow, your primary objective will be to develop and strengthen our reseller channel ecosystem. This role is crucial for expanding ServiceNow's market share and reach through the strategic engagement and empowerment of our reseller partners. The ideal candidate will possess a robust sales background with a special focus on building and nurturing reseller partnerships in the technology domain.

  • Execute against the defined reseller channel sales strategy to increase revenue and market penetration.
  • Identify, recruit, and onboard new reseller partners while maintaining fruitful relationships with existing partners.
  • Manage sales incentive programs to motivate reseller partners towards achieving sales targets.
  • Work closely with reseller partners and ServiceNow named Partner Manager, when applicable, to develop sales plans and strategies for effectively marketing ServiceNow solutions.
  • Ensure reseller partners are equipped with the necessary training, resources, and support to successfully sell and implement ServiceNow products.
  • Collaborate with marketing to create and execute promotional activities and programs specifically designed for reseller channels.
  • Provide reseller partners with regular updates on product developments, market trends, and competitive positioning.
  • Facilitate the alignment between reseller activities and ServiceNow's sales objectives, ensuring a cohesive sales strategy.
  • Monitor and analyse reseller sales performance, providing guidance and support to optimise sales outcomes.
  • Serve as the primary liaison between ServiceNow and reseller partners, ensuring a strong and productive partnership.
  • Onsite presence required at partner site weekly or as agreed upon with designated partners.


In order to be successful in this role, we need someone who has:

  • Bachelor's degree in business, Marketing, or a related field.
  • Proven experience in channel sales management, with a specific focus on developing and managing reseller partnerships within the technology sector.
  • Deep understanding of cloud services, digital workflow solutions, and the competitive landscape.
  • Strong negotiation skills, with a proven track record of successfully closing deals and building profitable partnerships.
  • Exceptional relationship-building skills, capable of engaging with and influencing partners at all organisational levels.
  • Strategic thinker with the ability to create and execute detailed sales plans.
  • Excellent communication, presentation, and interpersonal skills.
  • Willingness to travel as needed to meet with partners and attend industry events.

What ServiceNow Offers

  • Competitive compensation package, including salary, benefits, and performance-based incentives.
  • A dynamic and supportive work environment in a rapidly growing company.
  • Opportunities for professional growth and development.
  • A culture that values innovation, inclusivity, and impact.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.


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