At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:   

• Drive Improvements in performance, scalability and reliability of ServiceNow Platform, products, and services
• Work within the agile software development process, certify products for release readiness in terms of performance, scalability, and reliability
• Benchmark key business flows against production scale infrastructures, data volume, and concurrency to simulate large customers
• Review customer usage patterns, and customer-logged performance defects and enhance performance test coverage based on gaps identified. Proactively suggest performance use cases and data loads for testing
• Create infrastructure, automation, and tools that drive realistic loads against the core services of our platform
• Architect and drive complex performance engineering projects that measure the characteristics of systems running under dynamic, real-world workloads
• Log and track performance bugs, collect and report performance metrics 
• Support engineering organizations in troubleshooting or addressing issues with performance environments, maintain test branches and support merge activities
• Stay up-to-date with latest developments in the industry on performance testing practices and apply them in performance testing initiatives. Learn quickly when facing new situations, apply new concepts and principles to address problems
• Enable peers in engineering, customer support, and cloud teams to leverage tools built to provide related services

To be successful in this role, you have:

1. 5+ years of experience with 2+ years of experience in architecting and driving performance testing/engineering projects and solutions. Proven experience with concurrency, multithreading, and distributed system architectures
2. Strong hands-on technical skills and experience in developing performance testing strategies and performance testing processes in enterprise software platforms and applications
3. Proven skills in JMeter and/or other industry standard performance testing frameworks such as Load Runner
4. Strong skills in profiling, monitoring & root cause analysis of performance issues
5. Familiarity and skills with frameworks such as Splunk, Grafana, InfluxDB, Prometheus, ELK/Kibana
6. Highly skilled in DB SQLs, analyzing performance issues at the DB layer, and recommending solutions
7. Skilled in scripting/programming with languages such as Java, Java Script, Python, Shell scripts
8. Ability to carry out root cause analysis of complex performance issues, analyze results and recommend solutions
9. Solid understanding and experience with agile software development methodologies
10. Ability and experience in working with globally distributed cross-functional teams to drive results
11. Strong problem-solving and analytical skills with an aptitude for learning new technologies
12. Strong communication skills and ability to work with professionalism, integrity, passion, and accountability in a globally distributed hybrid work environment
13. BS/MS Degree in Computer Science or equivalent with proven experience in performance testing/engineering for mission-critical software products & services

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

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