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Team 

Come join the ITAM Content Management team that is committed to deliver customers across the globe with one single platform to manage all their IT Assets. A key requirement to support effective IT Asset Management is to normalize hardware and software discovery data and reconcile them towards an effective management of IT assets. These require a comprehensive library of hardware and software models from major manufacturers, as well as normalization rules. We are building a team to manage this content service, a critical component of our IT Asset Management solution. 

What you get to do in this role:

• Research on various Hardware Vendors, products, models and related content from the industry towards creating the required content library for our ITAM normalization service.
• Interact with major publishers/manufacturers via various channels towards understanding their licensing models, product releases etc.
• Transform the discovery data of End User, Data Centre & Network devices into actionable information which can be used for asset reconciliation, chargeback,   license management and ensure the quality and correctness.
• Mentor and lead a team of data analysts in researching of market information for various IT Hardware in the public domain, and normalize them into our content databases
• Provide trainings to other members of the team in your areas of expertise
• Work with product management and engineering team to design and implement the content service modules.
• Design and build, manual and automated systems to keep the content data up-to-date where required.
• Provide your inputs to Infrastructure team on various automation and infrastructure opportunities
• Provide technical solutions for various challenges of managing content data, including development of tools & minor applications
• Design and implement, processes and controls, to maintain and publish new content
• Create and maintain ITAM content related process documents, project and knowledgebase related documentation
• Support customer issue resolutions including interaction with customers and/or other internal teams where necessary

To be successful in this role you have:

• 4 to 7 years of experience in IT Asset Management (Hardware and/or Software)
• Candidate should have knowledge in hardware end user devices, data centre devices, network devices. Experience in ITAM industry with management of hardware assets for internal or external customers.
• Understanding hardware products, models, lifecycles of various manufacturers & different hardware types as per United Nations Standard Products and Services Codes (UNSPSC).
• Knowledge of various Hardware CI classes and Vendors like Cisco, Dell, HP, Lenovo etc. Good understanding of technologies like ESX, NetScaler, IronPort, Exadata etc.
• Working knowledge of CMDB & ITAM tools like ServiceNow, Freshservice, Combodo -ITOP, BDNA, SNOW, FlexNet, SCCM, etc.
• Implementation of CMDB stand-up projects is a big plus.
• Knowledge of scripting to gather information using tools like SCCM is a big plus
• Experience in driving projects independently. Strong communication and inter-personnel skills
• Should have an eye for the details. Able to adapt to a highly research based environment that moves in a very aggressive pace
• Content related: Any experience working in a Data Content based project is a big plus
• Should have passion for researching and providing solutions for various challenges.

FD21

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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