Sr Staff Inbound Product Manager - SEC/OPS

  • 4810 Eastgate Mall, San Diego, California, United States
  • Full-time
  • Work Persona: Flexible
  • Region: AMS - North America and Canada
  • Employee Type: Regular

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

 

What you get to do in this role:   

  • Lead strategy, roadmap, execution and success of the SecOps product
  • Lead and facilitate customer and field team involvement in the roadmap planning and feature prioritization
  • Manage roadmap, drive consensus and coordinate delivery with a team of engineers and designers to ship top quality experiences to users on time
  • Create compelling market validated use cases & lead ideation
  • Articulate the value proposition at varying depth depending upon audience types – Customers, Partners, Decision Makers, Business, Sales and Industry Analysts
  • Develop and drive product launch activities with product, field and marketing teams across ServiceNow
  • Always be in research mode, study changes in market needs, competitive landscape to influence the product direction and support the sales organization
  • Set quantitative business/technical metrics and success criteria for your product, and track how executing against set roadmap progress towards achieving these.
  • Be the voice of the customer and provide a business perspective on the value

 

 

Qualifications

 

To be successful in this role you have:

  • 8+ years of overall experience and 5+ years in Product Management
  • Experience with enterprise software, services and business models – including direct interaction with customers and partners.
  • Experience developing customer-centric product strategy and aligning that with long-term company growth objectives.
  • Strong prioritization skills and the discipline to focus on high impact activities
  • Excellent analytical, collaboration, verbal, and written skills.
  • Capable of influencing, interacting, and collaborating with senior business leaders as well as technical and design teams.
  • Solid project management skills with the ability to work in a fast-paced, team environment and provide consistent, high-quality output on several concurrent projects
  • Self-motivated and team-oriented; able to work autonomously and effectively as part of a geographically dispersed team.
  • Technical aptitude to self-validate solution approaches, assess initial feasibility, and drive discussions with architects and engineers

Desired skills:

  • Familiarity with agile development methodologies.
  • Experience in one or more of the following: security, privacy, identity, identity access management (IAM), etc
  • Good understanding of ServiceNow platform and products
  • Understanding of software development lifecycle from coding to deployment
  • Working knowledge of modern development platforms and languages – Java, JavaScript, relational databases and SQL, AJAX, JSON, XML, SOAP, REST, and associated frameworks
  • Experience building SaaS products and API Integrations.

 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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