Mgr, Applications Development Mgmt

  • Salarpuria Sattva Knowledge City Parcel 3, Survey No. 83/1, 7th & 8th Floor, Phase 1 Inorbit Mall Road, Raidurg village, Hyderabad, India
  • Full-time
  • Work Persona: Flexible
  • Region: APAC - Asia Pacific
  • Employee Type: Regular

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

  • Lead a team of technical and business savvy analysts to deliver solutions for Customer Success group
  • Define broader business drivers to map business needs to process and create functional solution design. Develop future solution strategies by working closely with Business and IT teams. 
  • Work with global teams to manage Custom applications on the SN platform, Netsuite Openair, Qualtrics and other 3rd party applications
  • Manage software engineering and analyst team; design and development of scalable software applications
  • Responsible for software development and guiding software engineers in developing cloud-based custom applications on the ServiceNow Platform
  • Lead teams through 3rd party vendor evaluation selection process
  • Work closely with program management, product management and support/satellite teams for new features and upgrades.
  • Contribute and participate in reviews for architecture, design and code. 
  • Mentor, coach, and build a career path for the best in class platform development and analyst team. 
  • Be a leader in mentoring teams to Diagnose complex software issues and troubleshoot code.
  • Build proofs-of-concept (POC) for potential new solutions and technologies


To be successful in this role you have:

  • Combined 8+ years of experience in the following areas: Customer Experience, Customer Success, product development, Custom software design, leading portfolio of projects to success, vendor management and evaluation
  • Believes in strong ongoing client engagement and creating partnerships with senior business stakeholders, determining solutions to help scale business operations, identify opportunities to scale operations
  • Combines solid technical skills with business solution pragmatism. Is pragmatic, practical and solution-oriented.  2/3rd technical, 1/3rdbusiness.
  • Excellent verbal and written communication skills and an engaging personality.   A proven ability to effectively interface with a diverse range of roles at all levels.
  • Ability to lead and work collaboratively within a business unit team and have strong influencing skills
  • Must be able to manage multiple priorities and complex tasks in a dynamic work environment
  • Experience in development of applications using Java (or .NET/C#), JavaScript, jQuery, AngularJS and ReactJS. 
  • Very strong experience in architecting and designing scalable applications using REST and SOAP web services. 
  • Proven track record to deliver large, cross-functional projects
  • Experience to hire and scale teams
  • Knowledge or experience working with Service Now Service Management or Platform preferred.
  • Experience in deploying projects using Agile general principles of satisfying the client and continually develop software.



Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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