Senior Director - Sales Operations EMEA

  • Strata Building 1 Bridge Street Ground Floor and First Floor, Staines, United Kingdom
  • Full-time
  • Work Persona: Flexible
  • Region: EMEA - Europe, Middle East and Africa
  • Employee Type: Regular

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

As ServiceNow continues its unprecedented growth, the company seeks an experienced sales operations professional with sound go-to-market acumen to be the strategic business partner to the Vice President & General Manager of EMEA and lead the EMEA Sales Operations organisation.

The Senior Director of Sales Operations is responsible for the overall efficiency and effectiveness of the sales organisation and champions close working relationships with internal and external key stakeholders to ensure the global sales organisation is successful. This leader will drive improvements in planning, reporting, quota, sales process optimisation, sales compensation design and administration.

What you get to do in this role:

  • Lead EMEA Sales Operations to maximise the future revenue growth for the geography.
  • Partner with Vice President of EMEA and the EMEA leadership team to drive strategy and results for the geography.
  • Expand and evolve a thriving EMEA Sales Operations team to implement our vision of a +$15B defining enterprise software company of the 21st century with EMEA being a significant and necessary geography fuelling that scaled growth.
  • Develops a quantified view of the market opportunity to optimise territory coverage, sales resource and quota planning accordingly.
  • Orchestrate all facets of sales planning within geography.
  • Generate insights through advanced analytics and data mining to improve decision making and sales efficiency.
  • Continue to develop key performance metrics and dashboards that help EMEA focus on forecast accuracy, customer success and other performance business drivers.
  • Establish effective analysis of trends and performance to identify greater efficiencies.
  • Build a management cadence and rhythm of the business rigour resulting in predictability, accountability and accuracy.
  • Implement comprehensive pipeline reporting tracking tools from top of funnel to customer value realisation, account development and retention.
  • Identify and deploy sales plays to stimulate demand with key customers and partners.
  • Enable the salesforce to adopt winning behaviours by reinforcing training and access to sales content and assets.
  • Recommend and participate in the design of incentive programs that reinforce desired behaviours.
  • Work collaboratively to deploy technology and automate key processes to increase the amount of time that sellers spend with customers and partners.
  • Lead cross functional initiatives to transform and streamline processes to drive improved sales productivity and velocity.


In order to be successful in this role we are looking for:

  • Proven experience in Sales Operations at a leadership level.
  • Experience working in the technology and ideally SaaS companies. 
  • Exceptional business partnering and relationships skills. 
  • Leadership and people management skills
  • The 5 C’s of Creativity, Critical thinking, Curiosity, Communication and Collaboration
  • Organised, with excellent attention to detail and the ability to work in a fast-paced and change driven environment
  • Proficient with CRM management and forecasting.
  • Experience in the use of sales process automation tools
  • Experience driving or leading through GTM transformations would be advantageous

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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