Expert Training Programs Producer

  • 2225 Lawson Lane, Santa Clara, California, United States
  • Employees can work remotely
  • Full-time
  • Work Persona: Flexible
  • Region: AMS - North America and Canada
  • Employee Type: Regular

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

As the Expert Programs team and programs continue to grow, the need for a dedicated Producer is apparent. Current resources are unable to meet the needs of the existing programs, let alone scale to the requirements of CTA’s larger and more frequent cohorts. To support the Delivery Managers are participants in the expert programs, we need a dedicated Producer role.

The key priorities for the Expert Programs Producer role are:

Live event production:

· Schedule, communicate, and post zoom sessions, including permissions and event invitations

· Manage live events, including recording, attendance, tracking participation, waiting room, breakout rooms, polling, monitoring chat, troubleshooting, etc.

o CTA – 1 per week

o CMA – 3 per week

Media Management:

· Edit session recordings

· Upload recordings to Brightcove and add to learning platform(s)

· Convert presentation materials to pdf and add to learning platform(s)

· Deprecate old content

Community/Platform Administration:

· Learning Platforms (Now Learning, Saba, Intrepid)

o Create course records

o Upload content

o QA

o Address account issues (e.g. merging accounts if participant changes companies)

o Manage registration

o Create small groups

· Alumni Communities

o Add users

o Post content

o Manage events and opportunities

· Manage access to tools (e.g. kahoot, miro, rise, etc.)

Capstone Events:

· Coordinate and schedule Board Review and Peer Review volunteers

· Schedule, communicate, and post zoom sessions, including permissions and event invitations

· Case Study File Permissions (access, structures)

· Ensure participant materials have been uploaded for CTA Peer Review per timeline

· Ensure review volunteers are prepared – reviewed roles and responsibilities, received rubric, have access to materials, etc.

· Ensure rubrics are completed and submitted per timeline

· Coordinate and schedule review re-takes

· Proctoring

Certification Management:

· Ensure pre-requisites are completed per timeline

· Ensure systems accurately reflects certification status


· Coordinate Master Trainer and SME schedules for live sessions

· Learning Credit management

· Create and communicate reports on scheduled cadence

· Mailbox management

· Coordinate ordering and distribution of program swag


To be successful in this role you have:

  • 2+ years of hands-on project management experience
  • Experience managing projects in enterprise environments delivering business applications for one or more departments
  • Experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, loop feedback with customer involvement


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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