Director, Business Operations & Strategy

  • Robson Square 777 Hornby Street Suite 600, Vancouver, British Columbia, Canada
  • Employees can work remotely
  • Full-time
  • Work Persona: Remote
  • Region: AMS - North America and Canada
  • Employee Type: Regular

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Role

We are looking for a Director of Business Operations and Strategy who can be a trusted advisor to the GM of the Risk Business Unit (BU) and a respected partner to cross-functional peers. This role will have high visibility and involvement in both operational and strategic aspects of the Risk BU and represent the BU in corporate initiatives and forums. Further, we are looking for someone with the experience and leadership skills to grow the BU by partnering with product and engineering teams to identify, prioritize and develop compelling software solutions for customers.

What you’ll get to do in this role:

Serve as a key advisor and thought partner to the GM and other leaders, collaborate closely with BU and cross-functional leadership to identify, analyze, develop and operationalize software solutions that address the critical business challenges and opportunities for ServiceNow’s customers.

Regular Hours of work per week – 40 

Salary range - $224,100 – 255,200CAD

What we’re looking for in you:

  • 10+ years of relevant work experience (or 5+ years post-MBA) preferred or equivalent higher degree), preferably in technology strategy/development/product management functions.
  • Build an intimate understanding of the business’s key drivers, proactively proposing ways to develop and implement software solutions that increase business performance and efficiency.
  • Lead competitive analyses (including speaking with customers and partners) and benchmarking studies to inform product roadmap and positioning.
  • Own pricing and packaging of our product globally and set the right discounting guidance that maximizes value creation for ServiceNow, partners and customers.
  • Partner with product success teams to ensure customers were able to deploy our solutions on time and are satisfied with our offerings.
  • Top-notch data analytics and problem-solving skills, with an ability to synthesize disparate information and data into actionable recommendations.
  • Lead annual budget planning process and ensure that spend for the BU stays within the budget envelope.
  • Track record of building and managing high-quality technical teams (including overseeing all aspects of their professional development).
  • Knowledge of the Software as a Service (SaaS) space and business model.
  • Outstanding organizational and communication (verbal, written, and presentation) skills
  • Strong leadership and influence abilities.
  • Effective team player who is also an independent thinker.
  • Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment.
  • Willingness to roll up your sleeves and take on whatever tasks necessary to get the job done.

 

Qualifications

To be successful in this role you have:

  • 10+ years of relevant work experience (or 5+ years post-MBA) preferred or equivalent higher degree), preferably in technology strategy/ development/ product management functions.
  • Bachelors degree in a technical field or business is required.
  • Knowledge of the SaaS space and business model.
  • Track record of building and managing high-quality technical teams (including overseeing all aspects of their professional development).
  • Strong leadership and influence abilities.
  • Top-notch data analytics and problem-solving skills, with an ability to synthesize disparate information and data into actionable recommendations. Outstanding organizational and communication (verbal, written, and presentation) skills.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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