Senior Project/Program Manager

  • 4810 Eastgate Mall, San Diego, California, United States
  • Full-time
  • Work Persona: Flexible
  • Region: AMS - North America and Canada
  • Employee Type: Regular

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:   

  • Take small to large IT Business Applications programs/projects from original concept through final implementation
  • Develop detailed program/project execution plan, and manage all implementation processes including projects financials, progress tracking, metrics, monitoring change control process, testing, release to production and delivery within budget constraints
  • Provide overall communication and work with all areas affected by the program/project including partners, business sponsors and vendors
  • Create status reporting to support project/program discussions at Steering Committee and Sponsor level
  • Promote organizational understanding of Agile roles and to help teams and individuals transitioning from waterfall to Agile
  • Apply consistency and best practices through project initiation, planning, execution and closing phases, promoting outcomes and benefit tracking
  • Responsible for taking large security programs from business case through post-implementation
  • Drive crucial conversations with senior executives in business and IT to define strategic business case and measurable business outcomes
  • Drive all PMO activities in coordination with a team of senior technical and non-technical professionals dedicated to the implementation and enablement of company-wide business support systems
  • Develop standardized processes and methodologies for value driven program management
  • Lead the receiving, dispositioning, coordinating solution gathering, and project management of issues related to internal audits and red team engagements


To be successful in this role you have:

  • 8+ years of hands-on project management experience
  • Experience with multiple Merger & Acquisitions (M&A)
  • Operational understanding of M&A principles (ex: Evaluation, Discovery, Offer, Close)
  • Experience managing projects in a Security organization
  • An understanding of global cybersecurity themes, regulations, trends, tools, and terms
  • Experience with Cloud Operations (either as customer or provider) is desired (AWS, Azure, GCP)
  • Understanding of On Premise infrastructure environments
  • Experience working with auditors and audit findings preferably focused on security is desirable
  • Experience with regulated market or European market would be a plus
  • Experience managing multiple large programs/projects, in enterprise environments delivering business applications for one or more departments
  • Experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, loop feedback with customer involvement
  • Experience leading Steering Committee meetings with executive management
  • Ability to guide teams and provide technical solutions while mitigating or removing hurdles / obstacles
  • Demonstrated ability to lead extended groups of senior professionals in a matrixed organization
  • Strategic business consulting and organizational change management skills is desirable
  • Excellent communication skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills
  • Exceptional relationship building skills with empathy and social awareness to successfully work with people and groups from various cultural backgrounds and locations worldwide
  • Agile Scrum Master Certified
  • PMP Certified

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Privacy Policy