Senior Principal Inbound Product Manager, Data Platform

  • Building A,B,C 2225 Lawson Lane, Santa Clara, California, United States
  • Employees can work remotely
  • Full-time
  • Work Persona: Flexible or Remote
  • Region: AMS - North America and Canada
  • Employee Type: Regular

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description


Come join the Platform Foundation Product team and work with a talented group of PMs, developers, designers and researchers. Platform Foundation looks to provide scalable and intuitive platform services that enable ServiceNow, partners and customers to build, extend and deliver ServiceNow products. 


At ServiceNow we own the complete stack that our applications run on. We are looking for a product manager to own and deliver products like those you would see in Amazon’s AWS suite of products or those in Google Cloud Platform for ServiceNow’s Data Platform. The Data Platform supports relational, legacy OLTP and OLAP databases that are moving to newer HTAP databases, with our recent acquisition of Swarm64. In addition, we also support several non-relational databases for search, time series, and data streaming. As we scale, we are moving to container-based provisioning and deployment models using Kubernetes.  

Within the Data Platform product area, you will be leading the non-relational database areas as we look to enter new application domains and scale to support larger customers across the platform. As such we aim to provide a world class data platform with a deep focus on scalability, reliability, and observability to operate and grow alongside the needs of our BUs and customers. This role is highly collaborative, working with peer inbound and outbound product managers across BUs,  customers, and experienced engineers that build highly available systems and services across the entire stack.  

What you get to do in this role: 

Product Strategy and Planning: 

  • Drive product vision and strategy that sets us up for success as we look to scale to $10B+ in revenue 

  • Collaborate with customers, researchers, and architects on developing and testing innovative product ideas 

  • Validate and refine product designs/early product offerings through Design Partner Program, Product Advisory Council and with other customers directly 

  • Own product feature-based competitive analysis 

  • Continually define and groom epic and story product roadmap with 3-4 release horizon 

  • Engage stakeholders on necessary inputs for product strategy & roadmap, get buy-in, manage communications, expectations and dependencies 

Requirements Prioritization and Release Management: 

  • Establish and maintain relationships with the other BUs to evaluate and manage cross-BU dependencies (both from and to the BU) 

  • Create product/feature plans for each release, including acceptance criteria, use cases, success metrics, and related documentation 

  • Collaborate with engineering team on release mgmt.: understand status, risks, dependencies and help address risks and resolve issues 

  • Gather, prioritize and define requirements (while actively grooming backlog) into executable epics and user stories for engineering  

Customer Insights 

  • Define key product success metrics and ensure they are instrumented & reviewed 

  • Understand how customers are using the product, gains & pains, reasons for low usage 

  • Know top 3-5 customers intimately, their specific use cases, gains & pains 

  • Understand use cases by BU to better serve internal customers 


In order to be successful in this role, we need someone who has: 

  • 7+ years Product Management experience 

  • Strategic mindset: able to define product strategy that achieves strong customer value and business outcomes 

  • Technically savvy with experience working with developers and architects to build scalable and highly reliant systems 

  • Strong prioritization skills and the discipline to focus on high impact activities 

  • Top notch written and oral communication skills 

  • Demonstrated experience in gathering, defining and effectively capturing product requirements and transforming them into an actionable product roadmap 

  • Customer focus: has deep curiosity about customer needs, as well as a track record in building strong customer relationships and delivering customer-centric solutions 

  • Facilitative leadership skills: can use marketing, product, and business knowledge to inform decisions and communicate effectively with/ influence internal and external parties 

  • Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions 

Bonus Points: 

  • Experience with database technologies would be a plus 

  • Experience with Kubernetes would be a plus 

  • Experience with Amazon’s AWS product suite or Google Cloud Platform will be highly valued  

  • Experience working with ServiceNow 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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