Principal Inbound Product Manager

  • Salarpuria Sattva Knowledge City Parcel 3, Survey No. 83/1, 7th & 8th Floor, Phase 1 Inorbit Mall Road, Raidurg village, Hyderabad, India
  • Full-time
  • Work Persona: Flexible
  • Region: APAC - Asia Pacific
  • Employee Type: Regular

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description


We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself always to be better.

ServiceNow's IT Service Management (ITSM) Business Unit creates products that enable organizations to modernize, automate, and optimize their IT workflows. You will be working closely with Product Managers with solid domain knowledge, solid PM fundamentals, and ready for the challenge to build customer-centric products. Your mission will empower application developers on the ServiceNow platform, enabling them to build "AI-first" applications that drive outstanding user experiences; automate routine work, and provide insights and recommendations to optimize business processes.

What you get to do in this role:

· Translate product strategy into product capabilities and manage them from concept to delivery

· Be the voice of the customer and provide a business perspective on the value

· Create compelling market validated use cases & lead ideation

· Manage multiple products/features simultaneously

· Own technical/feature-based competitive analysis

· Define product roadmap and key success metrics; ensure they are instrumented & reviewed

· Create alignment with other business units

· Engage with customers and partners to deliver roadmap updates, get product feedback, and identify additional challenges and opportunities.

· Create storyboards and wireframes to communicate functional specs to experience design and development teams effectively

· Validate product designs and prototypes with customers, enterprise stakeholders, and prospects to co-innovate and test the requirements

· Create feature plans for each release, including acceptance criteria, use cases, etc.

· Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues

· Effectively work with Sales, Marketing, Services, Support for enablement to ensure the successful release and customer adoption

· Collaborate with the central pricing team and provide recommendations to the Pricing Committee on the product's pricing and packaging

· Implement packaging definitions in the product and build necessary license and entitlement verifications


To be successful in this role you have:

  • 5+ years of product management experience in a fast-paced, high growth agile SaaS environment

· Relevant experience in the domains such as Incident Response, Problem Management, Change Management, DevOps, and Mobile Applications

· Ability to think strategically about the broader market and influence company direction

· Demonstrated experience in collaborating with multiple teams and facilitating brainstorming sessions to arrive at a solution

· Experience working in and delivering product or services in an agile/lean environment

· Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap.

· Strong user experience/design sense, with a record of building great products.

· High energy, self-starter with an aptitude for learning new technologies

· Ability to quickly shift focus and manage/coordinate multiple projects

· Aptitude for heavy research with the ability to perform a fit-gap analysis of product capabilities

· Working knowledge of modern development platforms and languages – Java, JavaScript, relational databases and SQL, AJAX, JSON, XML, SOAP, REST, and associated frameworks

· Technical aptitude to self-validate solution approaches, assess initial feasibility, and drive discussions with architects and engineers

· Knowledge of the ServiceNow platform is a plus.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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