Manufacturing Systems Architect, APJ

  • Suntec Tower 4 6 Temasek Boulevard Suite 40-01, Singapore, Singapore
  • Full-time
  • Work Persona: Flexible
  • Region: APAC - Asia Pacific
  • Employee Type: Regular

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

We are looking for a seasoned and experienced Manufacturing Systems Architecture professional to join our Global Manufacturing Vertical organization. The ideal candidate is a manufacturing industry expert with deep experience in designing, implementing and supporting technology solutions used on the factory floor. These include both Operational Technologies (OT) as well as IT Enterprise Software solutions. S/he has a point of view on how OT and IT technology can and should be leveraged to drive transformation and enable the “Smart Factory.” In addition, the candidate will have a deep understanding of how to manage and mitigate the cyber risks and vulnerabilities manufacturers are facing today. S/he has experience in architecting complex, comprehensive and integrated software solutions for the manufacturing industry. And s/he is passionate about how cloud-based software products can help accelerate the transformation of the industry.

This role will serve as ServiceNow’s senior technical expert for the manufacturing industry. The Manufacturing Systems Architect will collaborate with customers and partners to create the best practice ServiceNow solution architecture for the industry, as well as help key accounts to fine tune this architecture to their unique needs. This individual will become the trusted advisor of our customers, product organization, sales teams and partners, as well as support our industry leadership team in making strategic decisions.





To be successful in this role you have:

1) Industry and Technical Experience: 12+ years working for a manufacturer responsible for the design, architecture, and security of their manufacturing systems including OT such as MES, SCADA, PLCs, HMI’s, and Historians. In addition, the ideal candidate will also have experience as an architect, solution engineer, or related role with a technology provider serving manufacturing clients. Knowledge of common network security standards and procedures, network administration and security experience is a plus

2) Solution Architecture Development: Proven track record of collaborating with internal domain experts, customers and partners to create industry-specific solution architectures for manufacturing companies. Demonstrated ability to determine repeatable industry use cases, understand the OT ecosystem, explain how the solution integrates with this ecosystem, and help provide best practices for successful transformations in the manufacturing industry.

3) Strategic Decision Making: Influence our product organization on technological and architectural considerations for our industry products. Ability to provide management insight and understanding on customer implementations and best practice deployment architectures to help identify the ideal target segments for ServiceNow.

4) Solution Sales Success: Passion for and track record of collaborating with global sales teams (Account Executives, Solution Consultants, Product Sales) as a trusted advisor to architect the best industry solution for each customer. Experience facilitating customer workshops to drive discovery, define scope, and determine customer ROI.

5) Cross-Functional Execution: Proven ability to generate results in a highly matrixed organization, collaborating with Sales, Pre-Sales, Product Management, Professional Services, Enablement, and Alliances organizations around a common technology industry strategy.

6) Content Development: Demonstrated ability to create and distribute compelling internal and external content, including operational technology (OT) ecosystem overview, use case analysis, and solution blueprint / architecture.

7) Customer Engagement: Ability to present to customer audiences and build credibility around the ServiceNow solution architecture for manufacturing companies.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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