Sr Mgr, Data/Storage Engrg Mgmt

  • Salarpuria Sattva Knowledge City Parcel 3, Survey No. 83/1, 7th & 8th Floor, Phase 1 Inorbit Mall Road, Raidurg village, Hyderabad, India
  • Full-time
  • Work Persona: Flexible
  • Region: APAC - Asia Pacific
  • Employee Type: Regular

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Sr. Manager, SWAT (Software Action Team)

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.  
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

 

 

Job Description

Let's get straight to the point. Do you:

  • Have experience in leading a team of engineers and people management?
  • Enjoy problem solving and an analytical mindset to help determine the reasons why things fail?
  • Have a technical background in roles including DBA, systems/cloud engineering or DevOps ?
  • Know Linux operating systems and Databases to the level of troubleshooting and diagnostics?
  • Have an attitude of continuous improvement and strive to remove in-efficient process?

 

Answer 'yes' to these questions and we want to hear from you. Hit the Apply button and let's have a chat about the role and your skills and experiences. 

 

Want to know more about us?

Now that we have set the pace, keep reading if you want to understand more about ServiceNow as a company and the SWAT team. We hope it will be helpful. 

 

 

Let’s start with the role

As a Sr Manager of the SWAT team your responsibilities will be:

  • Team management, recruitment, career development, objective setting, projects prioritization and performance review
  • Experience of managing an ‘on call’ team covering 24 x 7
  • Drive a culture of intolerance of repetitive manual activities by promoting efforts towards automation, thus enabling scaling and removing in-efficiency.
  • Drive initiatives with partner teams to improve the reliability of the ServiceNow application and platform.
  • Act as part of the escalation crisis management team to orchestrate actions towards sustainable solutions.
  • Analysis and evaluation of existing processes to drive continuous improvement and efficiencies.
  • Provide training, documentation and support to partner teams that interface with SWAT.
  • Onboarding of new hires to enable their success in their roles.
  • Onboarding of new technologies, systems and automations into the team.


 

Qualifications

This is what we require. These are the ‘ must-haves’:

  • Hands-on technical skills in databases administration Postgres Preferred, MySQL/Maria DB, Linux administration, systems, automation and coding (Perl/Python/Java/JavaScript).
  • Experience with team management at a manager level for 3+ yrs.
  • Design and implementation of monitoring solutions for large and scalable environments.
  • Experience with cloud operations, follow-the-sun and geographic distributed teams.
  • Experience working in software, platform and infrastructure delivered as a service.
  • Knowledge of principles and methods involving ITIL.
  • Outstanding interpersonal skills and strong communication skills, both written and verbal.
  • Uncompromising attention to detail.
  • Bachelor's degree in Computing Science or related technical field, or equivalent work experience.

 

 These are not a 'must', but please highlight them on your resume if you have:

  • Experience of using ServiceNow
  • RHCE, CCNA, ITIL or other industry certifications
  • Master's degree on a technical subject

 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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