Principal Program Manager – Data & Analytics - Enterprise Programs
- 2225 Lawson Lane, Santa Clara, California, United States
- Work Persona: Flexible
- Region: AMS - North America and Canada
- Employee Type: Regular
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Come join the IT PMO team and work with a talented group of world class Program Managers and Scrum Masters leading ServiceNow’s transformation programs. This team is responsible for driving best-in-class program management to deliver Enterprise level initiatives that enable ServiceNow Sales, Marketing, Services, and Channel businesses, with advanced cutting-edge technology and analytics.
You will have the opportunity to drive highly visible, cross functional, and impactful initiatives from strategy to business outcomes, while utilizing our next generation PMO framework and platform.
What you get to do in this role:
Responsible for taking large Enterprise Data and Analytics programs from business case through post-implementation, with a particular focus on driving the Data & Analytics scope for ServiceNow’s top strategic corporate initiatives
Drive crucial conversations with senior executives in business and IT to define strategic business case and measurable business outcomes
Drive all PMO activities in coordination with a team of senior Business and IT professionals focused on the implementation and enablement of company-wide business support systems, such as analytics dashboards
Plan, develop, and facilitate Agile ceremonies, such as sprint planning, program increments planning, release schedules, and related staffing plans.
Develop detailed program execution plans and manage all execution aspects, including program interdependencies, progress metrics, testing, deployment, and enablement
Create crisp and complete documentation to facilitate program reviews and decision-making process at Steering Committee level
Drive risk mitigation strategies and issue resolution actions with key stakeholders at all levels of the organization
Learn ServiceNow products and Now platform for Now on Now initiatives
Ensure all key project deliverables are in accordance with the ServiceNow framework and digitized leveraging the ServiceNow platform, following consistent/standard PMO practices
Engage and collaborate with all business and IT functions affected by the program, as well as internal and external partners and vendors
Manage one to multiple scrum teams applying Agile principles, practices, and theory
Promote organizational understanding of Agile roles, guide teams and individuals to transition from waterfall to Agile
Apply consistency and best practices through program initiation, planning, execution and closing phases, enabling business outcomes and benefits tracking
In order to be successful in this role, we need someone who has:
15+ years of project / program management experience
Enterprise level, Systems
Demonstrated program management experience in implementing IT systems at enterprise level
CRM, ERP, CPQ
At least 5 years dedicated to managing IT programs in Enterprise data and analytics domain
Wide understanding of:
Enterprise business processes and operating models
Including sales, marketing
Product and customer related workflows and analytics.
Experience in guiding extended groups of senior professionals in a matrixed organization
Functional knowledge of business processes; experience with Enterprise data and analytics ecosystems
Experienced scrum master managing multiple scrums teams applying scrum principles and best practices
Extensive experience with Agile tool and techniques: Lean design, accommodating changing requirements, iterations, and feedback loop with customer involvement.
Should drive Steering Committee meetings, with executive management, with solid experience in decision making
Excellent communication skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills
Experience guiding cross-functional teams and delivering technical solutions while mitigating or removing obstacles. Has a track record of overcoming project crisis.
Ability to articulate technical concepts, and use those concepts to understand and develop solutions for problems that are difficult and often complex
Demonstrated ability to anticipate mid-course corrections and prioritize project implementation in complex/multiple projects. Leverages advanced monitoring and scheduling skills and tools to actively manage project scope for complex/global projects.
Ability to leverage advanced budgeting skills and tools to estimate and allocate budget in complex/global projects. Leverages advanced planning skills and tools to manage resources in large, complex projects with tight time and budget constraints and/or global impact.
Advanced communication and influence skills and tools, at multiple levels of the organization, from working team to executive level, in order to proactively engage and manage the expectations of internal and external stakeholders for complex/global projects. Leverages advanced governance skills and tools to facilitate timely decision-making and effective resource approvals for complex/global projects.
Agile Scrum Master Certified
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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Work PersonasWork personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in OfficeA required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
FlexibleA flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
RemoteA remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.