Senior Product Manager – Strategy, Planning & Operations

  • 2225 Lawson Lane, Santa Clara, California, United States
  • Employees can work remotely
  • Full-time
  • Work Persona: Flexible
  • Region: AMS - North America and Canada
  • Employee Type: Regular

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description


Come join the IT Strategy Realization office and work to build Next Gen products to enable organizations execute at scale, enable change, and realize strategic goals of the organization. This team is responsible for driving best-in-class program management that enables ServiceNow business functions with cutting edge technology. 


This role will demand you to think big, be bold and execute at pace to design, build next generation product features that can disrupt the way organizations plan and execute programs, release products. The role will work in a matrix structure reporting into the Strategy, Product, Operational excellence lead for IT 

What you get to do in this role: 

  • End to end ownership of the ServiceNow Strategy & Business management suite of products for: 

  • Internal customers including user research 

  • Ideate, design, build and delivery of product features  

  • Build a shared vision with the engineering team by gaining consensus on strategic priorities leading to faster time to market for product features. 

  • Clearly identify use cases by: 

  • Performing user research & envisioning the capabilities, features, converting to epics 

  • Have data driven approach to prioritizing and executing experiments 

  • Conduct quarterly interlocks with business leadership to review product goals and roadmaps 

  • Own a healthy product backlog and ensure releases are prioritized based on business value.  

  • Achieve a balance of quick wins vs strategic needs 

  • Define and track metrics to measure product performance. 


In order to be successful in this role, we need someone who has: 

  • Must have at least 10+ years of experience in managing product lifecycle preferably on project, product management software platforms 

  • 4ust have 4+ years of engineering experience  

  • Understand the architecture, design elements 

  • Be passionate about building products that enable enterprise architects, portfolio, program managers, business operations team to plan and execute better using cutting edge technology 

  • Must also have functional knowledge of IT Strategy, Operations and Planning organizations 

  • Experience building products that use Conversational design, Analytics & ML / AI technologies 

  • Have a bias for action and can break down complex problems into steps that drive product development 

  • Excellent communications to articulate clear and concise specifications for new products and new features 

  • Accountable for successful adoption of product features 

  • Technical aptitude to understand the complexity and work with development teams for planning and delivery of feature releases 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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