Solution Consulting Academy Manager

  • Strata Building 1 Bridge Street Ground Floor and First Floor, Staines, United Kingdom
  • Full-time
  • Work Persona: Flexible
  • Region: EMEA - Europe, Middle East and Africa
  • Employee Type: Regular

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

ServiceNow is looking for a Solution Consulting Academy Manager who will be a player-coach for the early in career individuals and, help them to become world class solution consultants. The Solution Consulting Academy is part of our Associates program and is designed to bring in new talent to our organization and train early in career people. The Solution Consulting Academy Manager is responsible for the organization and planning of the enablement of Associate Solution Consultants (Presales), the day-to-day management and their progression within the Associates program.

The ideal candidate has hands-on technical experience in presales along with the experience of developing young talent. You should have experience with recruiting and hiring, ideally with early in career people. You will have an understanding of enterprise selling, ideally in a cloud environment. An enablement background is a plus. You must have superlative communication skills, the ability to present, and confidence in communicating with leadership. As your primary goal will be the successful nurturing of new talent, you should be great at providing 1:1 coaching, guidance, and management.

Manage day-to-day activities of the Academy Solution Consultants

Plan and organise the enablement schedule and activities

Train/coach the early in career Solution Consultants on desired sales skills, methodologies, processes and career development activities

Assess their progress through formalised sessions

Work with pre-sales managers to coordinate field rotations and transition plans

Take part in the recruiting process of Associates

Assist the teams in the qualification of customer needs through discovery

ServiceNow subject matter expert at executive briefings and marketing events

Qualifications

5+ years in field pre-sales or pre-sales management for a global SaaS sales organization

Experience in or with a talent-development, training, or enablement program, ideally with new grads or early career personnel

A strong technical background and experience with enterprise software

Strong ability to deliver and facilitate education, ability to collaborate with other facilitators and utilize existing materials

Proven ability to live up to commitments while maintaining integrity and focus on details

Demonstrated proactive approach to perform without being told what to do

Management experience preferred

Strong team player; demonstrated ability to partner and work across functional departments

Strong business acumen, strong reporting and analytics, troubleshooting, problem-solving, and project management skills

5+ years in field pre-sales or pre-sales management for a global SaaS sales organization

Experience in or with a talent-development, training, or enablement program, ideally with new grads or early career personnel

A strong technical background and experience with enterprise software

Proven ability to live up to commitments while maintaining integrity and focus on details

Demonstrated proactive approach to perform without being told what to do

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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