Program Manager, T&E

  • 4810 Eastgate Mall, San Diego, CA, United States
  • Full-time
  • Region: AMS - North America and Canada
  • Employee Type: Regular

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:  

  • Manage T&E interdepartmental and cross functional projects ensuring end to end program integrity
  • Provide management with Metrics on finance operations strategic targets/automation progress
  • Manage compliance related audit tasks ensuring timely execution of system enhancements working with platform support
  • Support small to large IT Business Applications programs/projects from original concept through final implementation
  • Monitor all Policy changes for follow on system impact ensuring end to end implementation and vice versa
  • Perform UAT on all enhancement/changes to T&E systems
  • Fulfill adhoc reporting requests, identify best source for delivery (BI, Concur, Appzen, Analytics, SAP) and whether a recurring schedule is required
  • Support M&A charters as needed for impact assessment and requirements
  • Support New Entity implementations ensuring card program and SAP/Concur fulfillment
  • Collaborate on program enhancement strategic initiatives
  • Provide overall communication and work with all areas affected by the program/project including partners, business sponsors and vendors
  • Apply consistency and best practices through project initiation, planning, execution and closing phases, promoting outcomes and benefit tracking
  • Preferred experience in SAP, Concur, Excel, Reporting, Implementations


To be successful in this role you have:

  • 6-8 years of hands-on project management experience
  • Experience managing multiple large programs/projects, in enterprise environments delivering business applications for one or more departments
  • Experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, loop feedback with customer involvement
  • Experience guiding teams and provide technical solutions while mitigating or removing hurdles / obstacles
  • Experience overcoming project crisis
  • Preferred experience in SAP, Concur, Excel, Reporting, Implementations


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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