Infrastructure Solution Architect role

  • 3250, 3260, 3270 3250 Jay St., Santa Clara, California, United States
  • Full-time
  • Region: AMS - North America and Canada
  • Employee Type: Regular

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

  • Participate and contribute to all Architecture related work
  • Manage and execute vendor POCs and score them for evaluations and work closely with product teams
  • Develop custom integrations and automations using Python/JavaScript/Terraform/Ansible
  • Develop prototypes on multiple clouds models (Private/Public/Hybrid) at a short notice and participate in join presentations to our customers
  • Take full solution ownership – Plan, Design, Implement, Release and Operate
  • Be a champion of managing all observability tools
  • Work with diverse global teams in multiple time zones
  • Ensure Solution Monitoring, Health, Adoption and Satisfaction
  • Ensure Disaster Recovery Requirements are met
  • ​​​​​​​Detailed design documentation development, review and sign-off from all stakeholders
  • Ensure Implementation Specs (Integrations, Functional and Non-Functional)
  • Coach Operations Team (Architecture Decisions, Develop Implementation/Operational Docs)


To be successful in this role you have:

  • A bachelor's degree in Computer Science, Computer Engineering, IT, or a related field with at least 10 years of experience as an architect/principal engineer
  • Industry architecture certification such as TOGAF would be highly desirable
  • The ability to see the “big picture” and deal with ambiguity
  • Infrastructure Solution Development and Implementation experience in a medium to larger enterprise
  • Well versed with all foundational infrastructure technologies – LDAP, DHCP, DNS, Operating Systems (Windows, Linux), Networks, Databases, Storage/Backup Solutions, Security Solutions, Monitoring Tools etc.
  • The vigor to take full solution ownership - Plan, Design, Implement, Release and Operate
  • Proven experience in taking abstract business requirements/ideas and converting them to process and system needs
  • Proven experience in working with Business Analysts to understand current and new business processes and convert them to solution blueprints and get approvals 
  • Hands-on experience in multiple cloud deployment models in Private/Hybrid clouds
  • Public Clouds – Azure, AWS, GCP
  • Experience with working in environments with multiple SaaS platforms and integrating them
  • Experience with any leading observability tools in Infrastructure, Application, and End-user performance monitoring
  • Experience in Infrastructure as Code (IaC) development using Terraform and Ansible is a must
  • Experience in implementing and managing a DevOps landscape is highly desirable
  • Developing custom integrations and automation using Python/JavaScript is essential
  • Experience with the ServiceNow platform and certification (CSA) is a huge plus
  • Experience in defining, presenting, and evangelizing solutions to senior leadership, technical teams/forums
  • Proven experience to mobilize large scale implementation programs
  • Excellent documentation and team management skills to keep existing documents under check for relevancy
  • Attention to details and a self-starter to pick up new technologies under minimal directions
  • Experience in handling escalations - This is not an operational role, but the candidate is expected to react/inquire/escalate any events generated by our observability tools on a case-by-case basis to respective teams


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


Privacy Policy