Senior Staff IT Business Operations Lead

  • 2225 Lawson Lane, Santa Clara, California, United States
  • Full-time
  • Region: AMS - North America and Canada
  • Employee Type: Regular

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role: 

  • Drive (and transform) strategic and annual planning for IT 

  • Partner closely with IT Finance and Corporate Strategy  

  • Own ongoing execution and long-term roadmap for ‘Business Operations as a Service’ 

  • Serve and deliver value to our stakeholders 

  • Measure our performance and impact 

  • Lead prioritization and delivery of digitized core business capabilities, such as  

  • IT wide resource management 

  • Integrated planning, budgeting and performance management 

  • Identify opportunities to continually improve and streamline how we operate as an organization - establish standards and common frameworks, promote best practices, champion innovation  

  • Partner across all IT teams and key stakeholders to: 

  • Strengthen cross-functional collaboration 

  • Align efforts, and enable teams to deliver at the next level 


In order to be successful in this role, we need someone who has: 

  • At least 10+ years of experience in Business operations and/or experience in the following areas:  

  • Financial management reporting 

  • Strategic planning 

  • Portfolio/program management 

  • Chief of staff 

  • Change management and communications 

  • Business partnering & stake holder alignment  

  • Hands on experience in driving large scale transformation / process improvement programs  

  • Holistic thinking and ability to influence teams to look at the big picture and gain alignment with the organizational goals 

  • Exceptional communication and collaboration skills 

  • Proven ability to effectively interface with a diverse range of roles at all levels 

  • Data driven mindset with an inclination to solve complex business problems and recommend continuous improvement initiatives 

  • Ability to thrive in a highly dynamic and fast paced work environment 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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