Sr Staff Software Engineer

  • Salarpuria Sattva Knowledge City Parcel 3, Survey No. 83/1, 7th & 8th Floor, Phase 1 Inorbit Mall Road, Raidurg village, Hyderabad, India
  • Full-time
  • Region: APAC - Asia Pacific
  • Employee Type: Regular

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Job Description

This position reports to: Senior Manager, PAR Engineering 

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

Come join the PAR Engineering Platform team and work with a talented group of developers building out next generation analytics in the ServiceNow cloud platform. This team contributes immensely for the innovation, features, and architecture that make ServiceNow a powerful platform used by many Fortune 500 companies. You will have the opportunity to solve complex computational problems at scale where you will be talking about memory and cpu footprint every day.  

What we are looking for: 

You are an experienced engineer that is passionate about building scalable and performant solution. You should have a view to see the larger picture (end-to-end) solution while solving the problems. This will be a very much hands on job. Digging deep to understand the internal workings of JVM, database or any other code. You are ready to push the boundaries of what is achievable. You are looking for challenges and opportunities and have the ability and desire to bring new ideas. You are a team player and will work with other experienced co-workers to help us evolve the product and the platform to build awesome analytical tool for our customers. You must possess a solid understanding of building amazing, performant, and scalable products end to end with large scale data, an obsession with performance, database and engineering excellence.

What you get to do in this role: 

As a Sr Staff Software Engineer within the Platform PAR Engineering group, you will be responsible along with other senior architects for leading key initiatives that makes the analytical platform for ServiceNow and significantly improve the capabilities of the analytical platform and brings the analytics to the tip of our customers fingers. 

PAR engineering group has teams that build and maintain performant, scalable analytical platform that can be used to gather analytics on the apps running on ServiceNow platform. Our largest customers are always pushing the limits on the data and high standards for response times and correctness of the data. Performance, Scalability, Reliability, Usability and Configurability are at the core of our work. 

You will use your experience building scalable products and your expertise in performance, architecture, and API definition and design to push the boundaries of our platform while building a strong foundation. You will lead teams to build highly scalable and performant analytical platform. 

You will also collaborate with cross-functional engineering teams to develop new and improve on existing web component features. 

You will provide technical leadership and be able to coach and mentor other software engineers in different methodologies. 

You will provide perspective on leading industry trends, recommendations on new and emerging technologies, and are able to resolve complex technical problems.

Some of the problems we solve

·        Count distinct aggregate in memory for more than 100 million records with near constant time complexity

·        Change data capture and provide near real-time trends

·        Light weight RDBMS implementation of Time series database 

·        Time series analysis – forecasting, correlation, causal analysis etc


To be successful in this role you have:


10+ years software development experience including: 

· Expert level understanding of best practices for designing and implementing highly performant products/apps with high volume. Particular emphasis on Java experience. 

· Expert level understanding of web protocols, performance and security 

· Expert level understanding with Java or similar object-oriented language, architectural design, API definition, JVM stack and memory management, caching, threading, etc. 

· Successfully demonstrated completing projects, on time, on budget 

· Experience with troubleshooting difficult production issues e.g. memory leaks, network problems, intermittent failures etc. across the stack 

· Experience resolving performance issues, including database bottlenecks and concurrency 

. Excellent technical communication and synthesis skills, you are able to understand and describe complex systems and non-trivial problems keeping the focus on outcomes, distributed asynchronous collaboration, efficient use of time

. Experience in trade-off/value/risk documented analysis, in contexts that span from tech debt prevention to risk mitigation to incident resolution.

. Experience in code reviews, clean coding and software development best practices

. Experience working with geographically distributed teams

It'd be even better if you have: 

· Experience developing a platform 

· Expertise using modern component-based JavaScript frameworks React

· Experience working in a customer focused environment 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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