Principal Product Manager, App Lifecycle Management

  • Building A,B,C 2225 Lawson Lane, Santa Clara, California, United States
  • Employees can work remotely
  • Full-time
  • Region: AMS - North America and Canada
  • Employee Type: Regular

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description


The ServiceNow Platform Ecosystem team oversees the end-to-end experience customers, developers, and partners seeking to build, download, distribute, manage, and promote apps and solutions within ServiceNow.   


For this role we are seeking a strong Product Manager with enterprise SaaS experience focused on ensuring customers have a seamless upgrade experience. Additionally, this role will cover Platform vision and roadmap for enabling Application BUs at ServiceNow to increase the delivery velocity of their applications and features, both via Platform and Store releases.  

What you get to do in this role: 

  • Own product vision. Define and execute product strategy and roadmap for tooling to enable seamless upgrades. 

  • Drive for the best customer experience possible. Work with the development and user design/research teams to deliver world-class product experiences.  

  • Drive the end-to-end feature delivery cycle. 

  • Collaborate across teams. We win or lose as a team. Product Managers play a critical role in creating alignment between engineering teams and stakeholders. Understanding and managing all stakeholders (internal and external) needs and expectations. A collaborative attitude is essential to the job. 

  • Define and prioritize a backlog of work including the creation of epics and user stories, and be data-driven in prioritizing new features, enhancements and quality improvements. 

  • Maintain a firm grasp of the competitive landscape and identify areas of differentiation. 

  • Measure success. Define what success means for each feature. Develop ways to constantly define and monitor success. 

  • Collaborate with Product Marketing to produce go-to-market materials. 

  • Work with User Learning (help files and documentation), Training, and Support and Professional Services to assure smooth uptake of new releases. 


To be successful in this role you have:

  • 5+ years of experience in enterprise software product management / SaaS. 

  • The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible. 

  • Experience balancing 1st and 3rd party user needs by setting up the right prioritization framework to influence and align stakeholders 

  • Experience working in an agile development environment with multiple stakeholders. 

  • The ability to thrive in a highly collaborative and fast-paced working environment. 

  • Experience delivering products end-to-end from ideation to delivery & adoption. 

  • Experience building out both qualitative and quantitative discovery channels for feedback on prioritization and validation of needs.  

  • Excellent written communication skills with a focus on translating complex issues into simple, easy to digest documents. 

  • Experience working with geographically distributed teams. 

  • Proactiveness to drive change. This is a fast-growing part of the company with opportunities to influence and shape how we scale our own working environment. 

  • Comfortable delivering presentations to large audiences.  

  • A degree in Computer Science is highly desirable. 

  • Knowledge of ServiceNow platform is highly desirable. 

  • Experience with enterprise app ecosystems is a plus.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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