Senior Digital Solution Specialist

  • Staines, London, United Kingdom
  • Full-time
  • Work Persona: Flexible
  • Region: EMEA - Europe, Middle East and Africa
  • Employee Type: Regular

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you will get to do:

  • Assist Sales teams in the qualification of customer needs through discovery; 
  • Participation across the sales lifecycle on acquiring new customers; 
  • Provide mentoring and training to peers, colleagues and partners; 
  • Demonstrations of the product, both standard and tailored to prospects and existing customers 
  • Generation of product demo scripts and scenarios and maintaining demonstration environment(s); 
  • Scoping and delivering Proof of Concept/Proof of Value engagements with prospects; 
  • Responding to Request for Information/Proposal documents; 
  • Staying current on product developments/releases to a level required for demo and POC/POV; 
  • Supporting Marketing events – user conferences, trade shows, webinars etc.; 
  • Staying current on competitive analyses and understanding differentiators between the company and its competitors; 
  • Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.; 
  • In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment; 
  • Act as the ServiceNow subject matter expert at Executive briefings / marketing events; 


In order to be successful in this role, we need someone who has: 

  • 3+ years of experience in a pre-sales role in a SaaS, or PaaS environment 
  • Someone who embodies our culture of winning as a team and being hungry and humble 
  • Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue; 
  • Being proactive without being told what to do; 
  • Ability to prioritise tasks and be efficient to minimise wasted effort; 
  • Proven ability to live up to commitments while maintaining integrity and focus on details; 
  • Demonstrated ability to learn new technology; 
  • Background in ITIL, Service Management, Asset Management, IT Management and Security Operations would be advantageous 
  • Exceptional communication and presentation skills to include technical and business concepts 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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